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Welfare & Benefits Advice Caseworker (Macmillan)

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Citizens Advice

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24055.00 - 26076.00 GBP / Year
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Job Description:

We are looking for an experienced and motivated individual to join our Welfare and Benefits team as a Macmillan Advice Caseworker. Your role will be to provide advice and support to people affected by cancer, their families, and carers. Ensuring people facing some of life's toughest challenges get the financial support they’re entitled to.

Job Responsibility:

  • Delivering high-quality advice and casework
  • Building strong partnerships with health professionals and community organisations
  • Producing reports and contributing to service evaluation and improvement
  • Ensuring compliance with Citizens Advice quality standards
  • Working with the Citizen Advice Regional Hub who manage Macmillan caseload referrals

Requirements:

  • Experience in welfare benefits advice, including more complex casework
  • Strong knowledge of disability and sickness benefits
  • Ability to work within a team to deliver continuous improvement
  • Excellent communication and stakeholder engagement skills
  • Understanding of the challenges faced by people affected by cancer or long-term illness
  • The ability to organise, adapt, and commit to deliver a compassionate, client-centred service
  • Full driving licence and access to a car required
What we offer:
  • Hybrid working available by agreement
  • Supportive team environment with ongoing professional development
  • Be part of a respected organisation making a tangible difference in people’s lives
  • Work in partnership with Macmillan to deliver a vital, specialist service
  • Opportunity to shape and develop a growing service

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 18, 2026

Work Type:
On-site work
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