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We have an exciting opportunity for customer & results focused individual who can assist our customers to maximise their income and assist them to sustain their tenancies. You will have proven experience of delivering welfare benefits advice in a housing or public sector setting and an ability to work closely with others to deliver excellent customer service.
Job Responsibility:
Assist customers to maximise their income and assist them to sustain their tenancies
Manage a caseload of customer benefit and debt enquiries independently
Complete work by phone, remote working and provide face to face support
Work closely with customers who are vulnerable financially and often vulnerable for other reasons
Manage a varied workload, ensuring the effective prioritisation of cases and vulnerable customers
Liaise with other local service providers and partner organisations to provide the best possible outcomes for a broad range of financial and benefit issues
Requirements:
Experienced in providing expert advice regarding welfare benefits and debts
Skilled in effectively managing a customer caseload
Able to explore and resolve complex benefit queries
Passionate about customer service and outcomes for customers
A strong communicator with a high level of attention to detail and enjoy working as part of a fast-paced team
Have excellent customer care skills
Be well organised, self-motivated and a problem solver
Have strong communication and interpersonal skills
What we offer:
25 days annual leave plus Bank Holidays (holidays increase with time served)
Flexible diary management
Contributory pension where we match whatever you choose to contribute (up to 8%)
Advanced level healthcare cash plan (dental and optician cashback, 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
Discount scheme (half price cinema tickets, subsidised gym memberships, discounts with high street and online names)