Job Description
AP Brand and Watch Industry Proficiency - Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients - Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices Client Experience - Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients’ well-being and actively listening to their needs, offering personalized service - Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit - Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests - Anticipate colleagues' needs and proactively assist with any concerns - Respond to client feedback, both positive and negative, with a focus on continuous improvement - Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail Team relations - Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment - Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence - Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met, and to resolve any issues that may arise Business Performance and Development - Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service - Continuously seek ways to increase sales and improve the client experience, working collaboratively with your team - Participate in training and development programs to enhance hospitality and service skills, and to stay up-to-date with industry trends and competitor offerings - Continuously seek ways to enhance the AP brand and its reputation, both internally and externally - Actively contribute to the success of the boutique and the AP brand, taking ownership and pride in all aspects of the role - Participate in team meetings and events, contributing to the success and cohesion of the team Operational Excellence - Ensure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols - Manage the boutique's client appointment’s schedule, ensuring all appointments are efficiently scheduled and managed through AP platforms - Utilize the CRM system to manage client information, appointments, and transactions, ensuring it’s clean and accurate management, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with AP’s data protection regulations - Maintain accurate records of client interactions, preferences, and purchases, utilizing this information to enhance the client experience - Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions - Identify and resolve operational issues, escalating as needed to management - Maintain the boutique's cleanliness and appearance throughout the day, ensuring it meets AP standards - Continuously seek ways to improve operational efficiency and effectiveness, sharing insights and ideas with the team Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions
