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Welcome Host

United Kingdom, Bristol Employment contract 30000.00 GBP / Year · Job Posted February 18, 2026
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Job Description

We are currently on the lookout for a personable and customer focused Welcome Host to join our team based at the offices of a world-renowned law firm in Bristol as they embark on an exciting new journey. This hands-on role will give you the chance to inject some of your style into this busy ground floor operation, which is brand new to Portico. Ensuring that every visitor receives a consistent, market-leading experience is simply an expectation! As part of a dynamic team you will be responsible for delivering a memorable customer journey, finding new ways to innovate and exceed guest expectations. In this busy ground floor reception you will be responsible for the customer journey to all visitors, colleagues, VIPs and high number of event delegates. Overall, our Welcome Hosts will set the tone with a friendly welcome, proactive approach and genuine passion for creating meaningful working relationships. This role calls for someone who is constantly on the move, ready to help wherever needed, while maintaining a calm and approachable presence.

Job Responsibility

  • Deliver a memorable customer journey
  • Find new ways to innovate and exceed guest expectations
  • Set the tone with a friendly welcome, proactive approach and genuine passion for creating meaningful working relationships
  • Be constantly on the move, ready to help wherever needed, while maintaining a calm and approachable presence
  • Ensure every visitor receives a consistent, market-leading experience
  • Be responsible for the customer journey to all visitors, colleagues, VIPs and high number of event delegates

Requirements

  • Outgoing and friendly personality
  • Passion for customer service
  • Proactive, flexible and can-do attitude
  • Professional appearance
  • Ability to communicate clearly and effectively via all mediums
  • Previous experience in a busy customer service role or front of house role essential
  • Experience in a law firm is a bonus but not essential
  • Ability to relate with people and deliver a consistently high standard of service
  • Flexible to cover the Reading site occasionally

Nice to have

Experience in a law firm

What we offer

  • Excellent holiday allowance
  • Pension contributions
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme
  • 24-hour personal helpline for employees, providing counselling & information services
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
  • Our Training Academy provides excellent training and development opportunities for our people
  • Travel covered for occasional Reading site coverage

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