Welcome Host

• Set the tone with a friendly welcome, proactive approach and genuine passion for creating meaningful working relationships
• Deliver a memorable customer journey
• Find new ways to innovate and exceed guest expectations
• Be constantly on the move, ready to help wherever needed, while maintaining a calm and approachable presence
• Ensure every visitor receives a consistent, market-leading experience
• Be responsible for the customer journey to all visitors, colleagues, VIPs and high number of event delegates
• Occasionally cover the Reading site

• Outgoing and friendly personality
• Passion for customer service
• Proactive, flexible and can-do attitude
• Professional appearance
• Ability to communicate clearly and effectively via all mediums
• Previous experience in a busy customer service role or front of house role essential
• Experience in a law firm is a bonus but not essential
• Ability to relate with people and deliver a consistently high standard of service
• Flexible to occasionally cover the Reading site (travel covered)

Experience in a law firm

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people