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Portico is now hiring for a Welcome Host (Corporate Security Concierge), that will be based in the London offices of one of a world renown Bank! Our Concierge will leave all guests and colleagues with a positive and lasting impression of the bank as a market leader in visitor experience and service excellence, ensuring that the highest level of customer care and personal service is provided to all stakeholders in the clients’ business. In this varied role, the Concierge will assist the bank’s staff across all areas of the Welcome Services. We are looking for someone who is proactive, flexible, can build strong working relationships. They will be comfortable to take ownership of a range of tasks and consistently deliver five-star customer service.
Job Responsibility:
Leave all guests and colleagues with a positive and lasting impression
Ensure the highest level of customer care and personal service is provided to all stakeholders
Assist the bank’s staff across all areas of the Welcome Services
Take ownership of a range of tasks
Consistently deliver five-star customer service
Requirements:
Excellent communication skills
Exceptional attention to detail
Proactive, flexible with a can-do attitude
Ability to engage with others to create rapport
Ability to handle multiple requests simultaneously
Previous experience in a customer service or concierge role essential
Must have a valid SIA license or be comfortable obtaining one
What we offer:
Excellent holiday allowance
Pension contributions
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
Thank you voucher scheme
24-hour personal helpline for employees, providing counselling & information services
Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
Our Training Academy provides excellent training and development opportunities for our people