Welcome Host

• Demonstrate mastery of AP brand fundamentals, history, heritage, products, and services
• Proactively enhance knowledge of industry trends
• Provide a welcoming atmosphere conveying warmth, courtesy, elegance, and simplicity
• Act as the client's primary point of contact, coordinating appointments
• Ensure client comfort, provide refreshments per AP guidelines
• Anticipate and assist with colleagues' needs
• Respond to client feedback for continuous improvement
• Seek ways to enhance the client experience
• Foster open and professional communication with the team
• Maintain a positive and supportive attitude
• Communicate effectively to meet client hospitality needs
• Contribute to achieving monthly and yearly KPIs
• Seek ways to increase sales and improve client experience
• Participate in training and development programs
• Enhance the AP brand reputation
• Contribute to boutique success
• Participate in team meetings and events
• Ensure compliance with AP company policies, procedures, and guidelines
• Manage boutique's client appointment schedule via AP platforms
• Utilize CRM system for client information, appointments, and transactions
• Maintain accurate records of client interactions
• Collaborate with sales team
• Identify and resolve operational issues
• Maintain boutique cleanliness and appearance
• Improve operational efficiency
• Ensure actions align with AP practices and legal requirements

• Minimum 2 years of experience in a similar position
• Experience in luxury watch industry is a plus
• Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively
• Fluent English language skills are a must, Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Excellent customer management skills

• Experience in luxury watch industry
• Arabic language skills

Competitive and comprehensive compensation and benefits package