Welcome Host

• Providing excellent service to clients and customers arriving to the office, ensuring the Receptionist's duties are carried out to the highest standards
• Directing visitors to the appropriate individual, meeting room, and office as required
• Offering refreshments to all visitors arriving
• Providing accurate information via telephone, email and in person in line with the agreed standards
• Ensuring the Reception area is tidy and presentable, with all necessary stationery and material
• Liaising with key internal and external stakeholders, ensuring the smooth day-to-day operations
• Supporting with ad-hoc requests as required by the business

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have previous customer service experience
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

previous customer service experience

• travel and grocery discounts
• life assurance
• cash rewards
• contributory pension scheme
• wellness programs
• Employee Assistance Program
• digital GP services
• learning and development opportunities
• WOW Awards
• one paid day off annually to support a cause