Welcome Duty Manager Jobs

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Welcome Duty Manager at W Melbourne assists in administering Welcome Desk functions, supervises daily operations, and serves as the property Duty Manager to ensure the highest level of hospitality. The role involves overseeing Welcome Ambassador, Wheels, Concierge, Whatever/Whenever, and Welcome Desk teams, managing guest interactions, and maximizing department performance in a luxury hotel setting.

Job Responsibility:

Assists the Welcome Manager in administering Welcome Desk functions and supervising Talents on a daily basis
Serves as the property Duty Manager and oversees all property operations, ensuring the highest level of hospitality and service are provided
Represents property management in resolving any guest or property related situation
Manages the flow of questions and directs guests within the Living Room
Ensures guest and talent satisfaction and maximises the financial performance of the department

Requirements:

A proactive and upbeat demeanor that inspires excellence
Keen to take on new challenges and grow within your career
Embody a polished professionalism with an audacious approach to creativity
A playful individual who is passionate in creating memorable guest experiences

What we offer:

Competitive Salary and annual salary review every July
Mentor/Buddy Program
Career Advancement opportunities for interstate and global transfers
Prime Location in Melbourne CBD
Birthday paid day off
35% off food and beverages at W Melbourne
Global room night discounts from Marriott International
Participation in community service projects
Employee Referral Bonus

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Welcome Duty Manager