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Welcome Desk Agent

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Spain , Ibiza

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Welcome Desk Agent position at W Ibiza luxury beach hotel, delivering guest interactions and services in compliance with Luxury Quality Assurance standards.

Job Responsibility:

  • Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards
  • Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to Accounting specifications
  • Follow all company safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards

Requirements:

  • High school diploma or G.E.D. equivalent
  • Spanish and English language skills
  • Previous Hotel Experience Preferred

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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