Welcome Desk Agent Job at Marriott Bonvoy (Hong Kong)

Welcome Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Hungary , Budapest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Build and experience that is memorable and unique
Take initiative to deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Make transactions feel like part of the experience
Create a safe work place
Follow company policies and procedures

What we offer

Healthy meals on duty
Room, F&B, Spa and gift shop discount within Marriott hotel chain in more than 8000 hotels worldwide
Learning and development opportunities
Travel allowance within Budapest after probation period
SZÉP card fringe benefit/cafeteria after probation period
Employee referral bonus
Discounted breakfast offers at Marriott International hotels in Budapest
Different employee recognition schemes
Awards and celebrations (Length of Service Award, Talent of the month etc.)
Private medical service (managers only)

Fulltime

Welcome Desk Agent

Welcome Desk Agent position at W Barcelona, part of Marriott International. The ...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Welcome Desk Agent

Welcome Desk Agent position at W Ibiza luxury beach hotel, delivering guest inte...

Location

Spain , Ibiza

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Spanish and English language skills
Previous Hotel Experience Preferred

Job Responsibility

Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards
Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Fulltime

Welcome Desk Agent

W Brisbane is hiring a Part Time Welcome Desk Agent to build memorable and uniqu...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience in a similar role within a hotel environment
Experience with Opera property management system
Armed with smart solutions and a can-do attitude
Energised in a fast-paced environment
Excellent grooming and presentation skills
Ability to work a 7-day rotating roster with a minimum availability of three days a week
Must be available to work AM, PM, and Overnight Shifts

Job Responsibility

Provide guests with the 'W' experience and surprise and delight them every moment
Build an experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Take initiative in guest services

What we offer

Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International

Parttime

Agent - Welcome Desk

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Front Desk Agent

Front Desk Agents are responsible for the guest registration process and communi...

Location

United States , Washington

Salary:

23.21 USD / Hour

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Willing to work on shifts varies between the hours of 7am – 11pm every day of the year, including holidays
Prior customer service and hospitality experience
Must have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to stand and move throughout front office and continuously perform essential job functions
Ability to access and accurately input information using a moderately complex computer system
Ability to observe and detect signs of emergency situations
Ability to establish and maintain effective working relationships with associates, customers and patrons

Job Responsibility

Greet customers immediately with a friendly and sincere welcome
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
Promote Crescent and brand marketing programs
Make appropriate selection of rooms based on guest needs
Code electronic keys
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
Verify and imprint credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank
Accept and record vouchers, traveler’s checks, and other forms of payment
Convert foreign currency at current posted rates

What we offer

health and wellness programs
top-notch learning and development opportunities
travel discounts

Fulltime

Front Desk Agent

Checking people in and out. Itâ€™s a no brainer, right? Often the first encounte...

Location

United States , Nashville

Salary:

Not provided

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

Excellent English communication skills
able to read, write and speak fluently
regularly use a computer and different software
continuous movement, standing
occasionally lift or move up to 20 pounds

Job Responsibility

Provide critical first impression to guests
welcome and serve guests in person and over the phone
solve problems
use computer to check guests in and out
handle cash and credit card transactions accurately

What we offer

Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Travel Discounts

Fulltime

Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States

Salary:

26.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Team Player: Works well as a member of a group (Required)
Enthusiastic: Shows intense and eager enjoyment and interest (Required)
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals (Required)
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization (Required)

Job Responsibility

Warmly welcome guests upon their arrival with genuine hospitality
Maintain a positive demeanor and communicate clearly, ensuring understanding of guest needs and responding promptly and accurately
Provide information about hotel amenities, local attractions, and outlet hours
Efficiently manage the registration process, inputting and retrieving guest information from our computer system
Verify details such as the number of guests and room rates
Promote Crescent and brand-specific marketing initiatives
Make thoughtful room assignments based on guest preferences
Code electronic keys and confirm room details
Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys
At check-out, close out guest accounts promptly

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit

Fulltime

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