Welcome Coordinator, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Welcome Coordinator at Oak Street Health is tasked with creating an inclusive environment for patients and guests while performing administrative tasks such as managing schedules, handling phone calls, and maintaining cleanliness in clinic areas. The role requires strong organizational skills, flexibility, and a welcoming attitude toward an older adult population.

Job Responsibility:

Welcoming patients and guests
conducting visit check-in and assisting patients with required forms
collecting co-pays
updating patient information and making changes in electronic medical record platform
scheduling/rescheduling appointments within electronic medical records platform
managing phone lines by answering, taking messages, and conducting outbound calls as instructed
managing faxes in the electronic fax platform
maintaining the cleanliness of the Welcome and Community Room areas
may be required to float to other centers in the region on an infrequent basis
other duties as assigned

Requirements:

Strong computer skills required and basic knowledge of Google Suite
professional phone etiquette
fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Experience in customer service setting strongly preferred
some college preferred

What we offer:

Collaborative and energetic culture
fast-paced and innovative environment
competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
affordable medical plan options
a 401(k) plan (including matching company contributions)
employee stock purchase plan
no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
May 13, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Welcome Coordinator