Welcome Coordinator, CVS Health

Welcome Coordinator

CVS Health

Location:
United States, Augusta

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

The Welcome Coordinator at Oak Street Health creates an inclusive environment, performs administrative tasks, schedules appointments, and assists with patient check-ins, fostering a positive experience for patients and community members while supporting clinic operations.

Job Responsibility:

Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned

Requirements:

Strong computer skills required and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Experience in customer service setting strongly preferred
Some college preferred

What we offer:

Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 17, 2025

Expiration:
October 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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