Welcome Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive and welcoming environment for patients and guests. This position is designed to ensure that every individual who walks through the clinic's doors receives a positive first and last impression. As the face of the clinic, Welcome Coordinators are responsible for maintaining efficient center operations while delivering an unmatched patient experience. They perform a variety of administrative tasks that support the broader team in providing high-quality care and making Oak Street Health a great place to work. Welcome Coordinators are tasked with scheduling patient appointments, managing both inbound and outbound phone calls, and handling various administrative duties such as fax and mail distribution. They are expected to be friendly, flexible, and adaptable to the needs of the patients and the clinic. As part of the Service Team, they report directly to the Practice Manager and focus on creating a seamless experience for patients and community members. The role requires a high level of interaction with patients, ensuring that they receive excellent, high-touch assistance every day. In addition to welcoming patients and conducting visit check-ins, Welcome Coordinators assist patients with required forms, collect co-pays, update patient information in the electronic medical record platform, and manage phone lines. They also maintain the cleanliness of the Welcome and Community Room areas and may occasionally float to other centers in the region as needed. This position is integral to the overall mission of Oak Street Health, which is to provide personalized primary care for older adults on Medicare, focusing on quality care and community engagement.