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The Welcome Coordinator at Oak Street Health is responsible for creating an inclusive environment for patients and guests, managing administrative tasks, and delivering a seamless experience. They are required to handle patient check-ins, manage appointments, and oversee phone and fax communications among other duties.
Job Responsibility:
Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned
Requirements:
Strong computer skills required and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Nice to have:
Experience in customer service setting strongly preferred
Some college preferred
What we offer:
Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost wellness programs such as wellness screenings, tobacco cessation and weight management programs
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