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Welcome Coordinator

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Albuquerque

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

17.00 - 28.46 USD / Hour

Job Description:

The Welcome Coordinator at Oak Street Health is responsible for creating an inclusive environment for patients and guests, managing administrative tasks, and delivering a seamless experience. They are required to handle patient check-ins, manage appointments, and oversee phone and fax communications among other duties.

Job Responsibility:

  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
  • Other duties as assigned

Requirements:

  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization

Nice to have:

  • Experience in customer service setting strongly preferred
  • Some college preferred
What we offer:
  • Affordable medical plan options
  • 401(k) plan including matching company contributions
  • Employee stock purchase plan
  • No-cost wellness programs such as wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
May 07, 2025

Expiration:
April 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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