Welcome Agent Job at Marriott Bonvoy (Philadelphia)

Welcome Agent

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process guest check-ins by confirming reservations, assigning rooms and activating room keys
Process all check-outs including resolving any late and disputed charges
Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
Process all payment types such as room charges, cash, checks, debit, or credit
Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system

Job Responsibility

Process guest check-ins by confirming reservations, assigning rooms and activating room keys
Process all check-outs including resolving any late and disputed charges
Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
Process all payment types such as room charges, cash, checks, debit, or credit
Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system

What we offer

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
'Great Places to Work' certified

Parttime

Welcome Agent

The Welcome Agent performs the duties of Valet, Door and Bell Attendants as well...

Location

France , Megeve

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Front Desk experience in luxury hospitality operations
natural talent for ensuring guests feel at home
excellent interpersonal and relationship-building skills
exceptional eye for detail
must possess the legal right to work in France at the time of application
fluency in French and English
knowledge of Opera PMS is required

Job Responsibility

Perform duties of Valet, Door and Bell Attendants as well as shuttle driver
positioned at hotel entrance, act as liaison with Guest Services team
create a sense of arrival for resident and non-resident guests
filter arrivals at hotel and notify Guest Services
guide and inform guests
act as ambassador for hotel, displaying great sense of style and integrity and friendly, courteous and professional attitude
communicate to all support departments any necessary information or requests
work harmoniously and professionally with all colleagues

What we offer

Uniform supplied and laundered for operating staff
one meal per shift at Employees' Cafeteria
bonus at end of second consecutive season
fully equipped living experience in Staff House
dedicated shuttle service
room provided (shared or single) or monthly housing allowance
various discounts in restaurants, ski pass, access to Mont Blanc Tunnel, Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions
Staff Party

Fulltime

Agent - Welcome Desk

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Guest Experience Expert - Welcome Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Maldives

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Chinese speaker
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards

Fulltime

Welcome Agent (Seasonal)

Welcome Agent (Seasonal) position at Four Seasons Resort Mykonos, located on the...

Location

Greece , Mykonos

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma or Bachelor’s Degree is required
Very good verbal communication skills in English are essential
Proficiency in Greek is an advantage
Previous experience in a similar role is an advantage
All applicants must possess the legal right to work in Greece

Job Responsibility

Build and maintain a good relationship with our hotel guests, as well as our hotel external guests
Anticipate guests’ needs, respond promptly and acknowledge all guests by names whenever possible
Liaise with the Front Desk & Guest Services team to provide excellent arrival and departure experience for guests
Greet arriving guests/visitors
provide guidance and inform Guest Services via HotSOS for room arrival guests
Bid farewell to departing guests/visitors and invite them to return
Cooperate with the Security team at the gate, to reassure the quality service of guests and the property’s safety

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Welcome Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Hungary , Budapest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Build and experience that is memorable and unique
Take initiative to deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Make transactions feel like part of the experience
Create a safe work place
Follow company policies and procedures

What we offer

Healthy meals on duty
Room, F&B, Spa and gift shop discount within Marriott hotel chain in more than 8000 hotels worldwide
Learning and development opportunities
Travel allowance within Budapest after probation period
SZÉP card fringe benefit/cafeteria after probation period
Employee referral bonus
Discounted breakfast offers at Marriott International hotels in Budapest
Different employee recognition schemes
Awards and celebrations (Length of Service Award, Talent of the month etc.)
Private medical service (managers only)

Fulltime

Welcome Desk Agent

Welcome Desk Agent position at W Barcelona, part of Marriott International. The ...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Welcome Desk Agent

Welcome Desk Agent position at W Ibiza luxury beach hotel, delivering guest inte...

Location

Spain , Ibiza

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Spanish and English language skills
Previous Hotel Experience Preferred

Job Responsibility

Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards
Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Fulltime

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Welcome Agent

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