Welcome Agent, Marriott Bonvoy

Welcome Agent

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Welcome Agent position at W Melbourne, a luxury hotel in the heart of Melbourne CBD. The role involves creating epic moments for guests, processing check-ins/outs using OPERA system, responding to guest inquiries, and embodying the Whatever/Whenever service philosophy. The position offers opportunities for career growth within Marriott International's global network.

Job Responsibility:

Welcome guests with genuine warmth, energy and a smile, using their names where possible
Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
Respond to questions, concerns, and requests using W service standards
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
Bring our Whatever/Whenever brand culture to life with every guest interaction

Requirements:

A proactive and upbeat demeanor that inspires excellence
Keen to take on new challenges and grow within your career
Embody a polished professionalism with an audacious approach to creativity
A playful individual who is passionate in creating memorable guest experiences

What we offer:

Competitive Salary and Reviews with annual salary review every July
Mentor/Buddy Program
Career Advancement with opportunities for interstate and global transfers
Prime Location in Melbourne CBD close to public transport
Birthday Perks with paid day off
Exclusive Discounts: 35% off food and beverages at W Melbourne plus global room night discounts
Community Engagement through W Melbourne's Take Care initiatives
Employee Referral Bonus

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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