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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Welcome Agent

Australia, Sydney · Job Posted May 30, 2026
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Job Responsibility

  • Process guest check-ins by confirming reservations, assigning rooms and activating room keys
  • Process all check-outs including resolving any late and disputed charges
  • Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to W Sydney's specifications
  • Always follow Standard Operating Procedures and Marriott International's policies and guidelines
  • Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
  • Perform other reasonable job duties as requested by Shift Leaders

Requirements

  • Process guest check-ins by confirming reservations, assigning rooms and activating room keys
  • Process all check-outs including resolving any late and disputed charges
  • Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to W Sydney's specifications
  • Always follow Standard Operating Procedures and Marriott International's policies and guidelines
  • Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
  • Perform other reasonable job duties as requested by Shift Leaders

What we offer

  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • 'Great Places to Work' certified
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