Welcome Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join the W Sydney tribe as a Welcome Agent or Whatever Whenever Agent. Full-time and part-time roles are available. W Hotels are seeking charismatic and exuberant professionals with a taste for luxury who can create unique and extraordinary stays for our guests. The position involves delivering genuine guest experiences, ensuring smooth check-ins and check-outs, and providing directions and assistance. Ideal candidates are solution-oriented and can handle challenges while maintaining a vibrant atmosphere.

Job Responsibility:

Process guest check-ins by confirming reservations, assigning rooms and activating room keys
process all check-outs including resolving any late and disputed charges
review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
process all payment types such as room charges, cash, checks, debit, or credit
coordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
answer, respond to and process all guest calls, messages, questions or concerns
give guests information and directions regarding property and local areas of interest
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
complete designated cashier and closing reports in the computer system
count bank at the beginning and end of shift
balance and drop receipts according to W Sydney’s specifications
follow Standard Operating Procedures and Marriott International’s policies and guidelines
follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
perform other reasonable job duties as requested by Shift Leaders

Requirements:

Process guest check-ins by confirming reservations, assigning rooms and activating room keys
process all check-outs including resolving any late and disputed charges
review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
process all payment types such as room charges, cash, checks, debit, or credit
coordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
answer, respond to and process all guest calls, messages, questions or concerns
give guests information and directions regarding property and local areas of interest
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
complete designated cashier and closing reports in the computer system
count bank at the beginning and end of shift
balance and drop receipts according to W Sydney’s specifications
follow Standard Operating Procedures and Marriott International’s policies and guidelines
follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
perform other reasonable job duties as requested by Shift Leaders

Nice to have:

Problem-solving skills
ability to create unique and innovative solutions
ability to turn situations into positive experiences

What we offer:

Discounts on hotel rooms including all properties within the Marriott International group
discounts on food and beverage across all Marriott hotels
best hotel training opportunities by W Sydney and Marriott International
recognition programs to keep you motivated
wellbeing and mindfulness programs
Employee Assistance Program
certification as ‘Great Places to Work’

Additional Information:

Job Posted:
September 09, 2025

Work Type:

On-site work

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