Welcome Agent, Marriott Bonvoy

Welcome Agent

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join W Melbourne, part of Marriott International, and become a part of a diverse, innovative, and energetic team at one of the world's most esteemed hotel networks. W Melbourne offers a bold and luxurious setting inspired by Melbourne’s iconic laneway culture. This role involves welcoming guests, processing check-ins/outs, handling inquiries, and delivering exceptional guest experiences. The hotel embraces a Whatever/Whenever service culture, encouraging individuality and creativity.

Job Responsibility:

Welcome guests with genuine warmth, energy, and a smile, using their names where possible
Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
Respond to questions, concerns, and requests using W service standards
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
Bring our Whatever/Whenever brand culture to life with every guest interaction

Requirements:

A proactive and upbeat demeanor that inspires excellence
Keen to take on new challenges and grow within your career
Embody a polished professionalism with an audacious approach to creativity
Passionate in creating memorable guest experiences

What we offer:

Competitive salary with an annual salary review every July
Mentor/Buddy program
Career advancement with opportunities for interstate and global transfers
Work in Melbourne CBD, conveniently close to public transport and public parking spaces
Paid day off for birthdays
35% off food and beverages
Global room night discounts
Participation in community service projects
Award-winning workplace
Employee referral bonus

Additional Information:

Job Posted:
June 19, 2025

Employment Type:

Parttime

Work Type:

On-site work

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