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As a Welcome Talent, you will be at the heart of daily departmental operations, serving as the ambassador for the W spirit, concept, and brand standards. Your mission? Greet our guests with enthusiasm and professionalism from check-in to check-out, creating a WOW effect at every step and anticipating their needs with finesse. Your innate passion for our brand will enable you to advise guests on hotel services, stay conditions, and any other inquiries, ensuring an unforgettable experience. You will also handle communication with guests via phone and email, and relay essential information to various hotel departments. Verifying services, invoicing, processing payments, and monitoring deferred payments will also be part of your responsibilities.
Job Responsibility
Greet our guests with enthusiasm and professionalism from check-in to check-out, creating a WOW effect at every step and anticipating their needs with finesse
Advise guests on hotel services, stay conditions, and any other inquiries, ensuring an unforgettable experience
Handle communication with guests via phone and email
Relay essential information to various hotel departments
Verify services, invoicing, processing payments, and monitoring deferred payments
Requirements
Previous experience in front desk operations in a 5-star hotel
Fluent in French and English
proficiency in a third language is a plus
Highly motivated and passionate about the realms of taste, sound, body, scene, and stance
Attention to detail and commitment to delivering exceptional customer experiences