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Horizon Leisure Centres Logo Horizon Leisure Centres · Customer Service

Weekend Receptionist

United Kingdom, Waterlooville Employment contract 8578.17 GBP / Year · Job Posted July 04, 2026
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Job Description

As a Receptionist you’ll play a vital role in providing a first-class customer experience to all those who visit our centre; ensuring consistent, efficient and friendly service is given throughout each customer’s experience.

Job Responsibility

  • Use the Horizon HELLO in all customer interactions
  • Meet and greet all customers, upon arrival or by telephone, and assist them as required
  • Process bookings for classes, swimming lessons and our sports facilities
  • Taking accurate payments in accordance with company policy
  • Be knowledgeable of and promote all activities, classes, membership options and offers
  • To carry out any other duties as assigned by the Reception Manager
  • Continuously gain customer feedback through our Net Promoter Score Surveys

Requirements

  • Previous relevant experience - desirable
  • Good interpersonal, time management and organisational skills
  • Excellent customer service skills
  • Creative thinking and problem-solving skills to meet customer needs
  • Energy and resilience
  • Adaptability and multi-tasking skills
  • Proficient with Microsoft programmes, Outlook and booking systems
  • Customer-focused
  • Ability to relate to the requirements of customers from all age groups and sectors of society

What we offer

  • Free access to our award-winning gym's and exercise classes for you and a +1
  • Employee discounts and wellbeing platform
  • Healthcare Cash plan
  • Free 24/7 access to GPs using our SmartHealth plan
  • Employee Assistance Programme - support for when you need it most
  • 23 days annual leave + 8 days bank holiday
  • Internal recognition schemes
  • Opportunities for training, development and progression
  • Free onsite parking - subject to availability
  • Hybrid and family friendly policies
  • Generous company sick pay scheme
  • Employee referral scheme
  • Company pension scheme
  • Death in service benefit
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