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At ICare Group, we are more than just a meal service — We are a community-focused organisation with our Meals on Wheels program delivers nutritious, delicious and thoughtfully prepared meals directly to the homes of those who need them most, alongside providing essential wellbeing calls to ensure our clients’ safety and peace of mind. Our mission is to enhance the quality of life for our clients through great food and exceptional service. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!
Job Responsibility:
Deliver Nutritious Meals: Safely and punctually deliver meals to our clients' homes, ensuring each delivery meets our high standards for quality and service
Conduct Wellbeing Calls: Make regular wellbeing calls to check on clients, ensuring their safety and addressing any immediate needs or concerns
Provide Friendly Service: Offer a warm, compassionate, and professional demeanour during all client interactions, making each delivery and call a positive experience
Ensure Compliance: Adhere to all company policies, including those related to client privacy, health and safety, and food hygiene
Contribute to Continuous Improvement: Participate in team meetings and share ideas to enhance our service offerings and delivery processes
Requirements:
Customer Service Experience: Previous experience in a customer-facing role is preferred, but a passion for helping others is essential
Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need
Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service
Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues
Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients
Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism
Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required
Work Related Car Insurance: Hold or willing to obtain work related car insurance
Background Checks: Willingness to undergo necessary background checks
Weekend Availability: Ability to work on weekends as required
What we offer:
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands, we will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your deliveries
Comprehensive Training: Receive full training and ongoing development, with opportunities to advance your career
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement
Supportive Environment: Be part of a team that values collaboration, respect, and continuous learning
Make a Real Difference: Your work will directly impact the lives of those in need, providing them with nutritious meals that brighten their day
Champion Sustainability: We’re leading the way in environmentally responsible care and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030