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This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and weddings. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and coordinating with hotel departments and the customers to ensure consistent, high-level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system. The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multitask, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and admin work.
Job Responsibility
To make a pre and post event call to organizers in order to maintain the relationship and to gain future business
Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities
To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately
To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus
To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests' needs
To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date
To ensure forecasted event & group revenue is up to date at all times
To build group bookings in all systems involved and book individual reservations related to events, to ensure that routings and billing instructions are correct
To work every other Saturday and occasional evenings
Requirements
Previous experience within Hotel Industry preferred - Experience in Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable
Goal driven: commitment towards achieving hotel's and team goals
Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace
Passion for Sales and understanding of processes
can effectively up sell products and services
can bring a sale to closure
Strong communication skills (verbal, listening, writing)
Confident, positive and proactive attitude and mind-set
Able to work alone and within a team
Excellent telephone etiquette
Strong customer development and relationship management skills
Effective decision making skills
Good time management
Strong organizational skills
A strong level of English, both written and verbal is essential for this role
High school diploma or GED
experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area
What we offer
Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
Service Charge
Discount in our Vardons Restaurant/Spa/Golf
Length of service rewards
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities internationally within Marriott hotels tailored to your specific needs
Heavily discounted room rates for you & friends and family
Professional learning and development opportunities
Complimentary meals on duty
Complimentary dry cleaning - we want you to look smart and well-groomed at all times
Complimentary use of Gym - because your well-being is important
Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
Pension scheme
Cycle to work scheme
Access to major high street discounts so you can treat your friends and family