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We are looking for a Wedding & Conference Services Manager to join our team. The ideal candidate will bring a strong, career-focused background in events management. We’re seeking someone who is detail-driven, guest-centric, and naturally creative, with a warm yet confident presence. This role oversees weddings of varying complexity and requires someone who can balance operational precision with an elevated, personalized client experience.
Job Responsibility:
Specifically handle the wedding market (contracts, responding to inquiries etc.)
Manage internal and external social events and corporate catering market
Respond quickly to guest requests in a professional manner. Follow up to ensure guest satisfaction within 24 hours
Clearly communicate details of events to client and hotel departments via contracts, banquet event orders (BEO) and internal meetings
Conduct site inspections with prospective couples and clients, showcasing the hotel
Demonstrated ability to lead cross-functional coordination with Banquets, Culinary, Rooms, Sales, and external partners to ensure seamless event execution
Attend all hotel required meetings and trainings
Manages wedding room blocks and meeting space for assigned weddings
Anticipates, addresses, and resolves guest concerns with professionalism and impeccable service
Maintain the integrity of Opera Sales & Event Management (OSEM) at all times
Create floor plans that optimize space and ensure a memorable guest experience
Strong understanding of event financials, including billing accuracy, deposit schedules, minimum spend requirements, and opportunities to optimize revenue
Requirements:
Minimum 2 years’ experience as Events/Wedding Manager or similar role
Degree or equivalent in Hospitality Management an asset
Computer literate
A strong passion for weddings, with the drive to translate client visions into successful events