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Wedding Sales Manager

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Marriott Bonvoy

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Location:
Indonesia , Bali Ungasan

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility:

  • Proactively solicit and manage group/catering-related opportunities
  • Manage group/catering opportunities not handled by the Event Booking Center
  • Actively up-sell each business opportunity to maximize revenue opportunity
  • Achieve personal and team related revenue goals
  • Ensure business is turned over properly and in a timely fashion for proper service delivery
  • Drive customer loyalty by delivering service excellence throughout each customer experience
  • Provide service to our customers in order to grow share of the account on behalf of the company
  • Identify new group/catering business to achieve personal and property revenue goals
  • Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
  • Close the best opportunities for the property based on market conditions and property needs
  • Monitor same day selling procedures to maximize room revenue and control property occupancy
  • Gain understanding of the property’s primary target customer and service expectations
  • Serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
  • Respond to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center
  • Use negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Use sales resources and administrative/support staff effectively
  • Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
  • Service our customers in order to grow share of the account
  • Execute and support the company’s Customer Service Standards and property’s Brand Standards
  • Provide excellent customer service consistent with the daily service basics of the brand
  • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Partner with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
  • Set a positive example for guest relations
  • Interact with guests to obtain feedback on product quality and service levels
  • Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
  • Work collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative
  • Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities
  • Manage and develop relationships with key internal and external stakeholders
  • Provide accurate, complete and effective turnover to Event Management
  • Utilize intranet for resources and information
  • Conduct site inspections
  • Create contracts as required
  • Participate in and practice daily service basics of the brand

Requirements:

  • High school diploma or GED
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • no work experience required

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
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