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Wedding Sales Executive position at Four Points by Sheraton Bali Ungasan, part of Marriott International. The role involves maximizing revenue through sales techniques, handling guest requests and reservations, promoting brand image, and supporting Sales & Marketing operations.
Job Responsibility:
Contact appropriate individual or department to resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining existing guest loyalty
Determine and give complimentaries to guests
Promote awareness of brand image internally and externally
Process requests for redeeming Marriott Rewards points
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Enter Marriott Rewards information into appropriate software when taking guest reservations
Answer, record, and process all guest calls, requests, questions, or concerns
Perform general office duties to support Sales & Marketing
Assist management in training and motivating employees
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Monitor the performance of others to ensure adherence to quality expectations
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors