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Holiday Inn Ipswich-Orwell · Hospitality and Tourism

Wedding, Banqueting & Social Events Executive

United Kingdom, Rugby Employment contract 27000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

Every wedding or event begins with a conversation. As one of our Wedding, Banqueting & Social Events Executives, you'll be the first person many clients speak to as they begin planning one of the most important days of their lives. From the excitement of the initial enquiry to securing the booking, you'll play a key role in helping turn their ideas into unforgettable celebrations. This is a varied and rewarding role that combines relationship building, sales and event planning, with exceptional customer service at its heart. You'll work as part of our friendly Commercial Hub team, supporting 32 hotels across the UK and helping couples and clients find the perfect venue for weddings, celebrations and special occasions. The role reports to the Wedding, Banqueting & Social Events Manager and is based at our Commercial Hub in Rugby, Northampton (NN6 7XR).

Job Responsibility

  • Responding to a high volume of wedding, banqueting and social event enquiries via telephone and email while delivering exceptional customer service
  • Taking the time to understand each client's vision, preferences and individual requirements to recommend the most suitable venue and package
  • Scheduling appointments and hotel showrounds for your on-property colleagues to host
  • Guiding clients confidently through the booking process, including contracts and payment procedures
  • Developing an excellent knowledge of our hotels, wedding packages, event offers and promotions, along with local market trends, to help maximise conversions
  • Building strong relationships with couples, clients, hotel teams and, where required, external suppliers to ensure a seamless customer experience
  • Managing every stage of the booking journey accurately, from initial enquiry through to confirmation, before handing over to the hotel teams who will deliver the event
  • Working collaboratively with colleagues to contribute towards team goals, maintain high service standards and celebrate success together

Requirements

  • A passion for weddings, hospitality or events
  • A positive, enthusiastic attitude and the drive to convert enquiries into confirmed bookings
  • Proven sales experience, with confidence handling enquiries and closing business over the telephone and via email
  • The ability to understand each customer's unique requirements and create tailored solutions that exceed expectations
  • Strong organisational skills with the ability to prioritise a busy workload and meet deadlines
  • Resilience, adaptability and a calm approach when plans change
  • A collaborative mindset and the desire to contribute to a supportive, high-performing team

What we offer

  • Career development and access to funded apprenticeships
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice
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