Job Description
Support the Sales and Marketing Department in generating revenue and driving business growth for the hotel. Assisting with the coordination and execution of sales activities, such as responding to inquiries, preparing proposals, and facilitating bookings for meetings, events, and accommodations. Maintain complete knowledge of hotel operations, scheduled daily activities, and comply with all departmental policies/service procedures/standards. Assist in preparing sales proposals and contracts tailored to the specific needs of clients, outlining pricing, services, and terms to secure bookings. Support Sales, Marketing and catering team administratively including correspondence, preparing reports, and assisting with on property activations. Able to multitask in a fast-paced environment while staying organized and meeting deadlines. Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner. Maintain client profiles, contacts and additional essential records used in Marketing and PR reporting. Assist the Sales, Marketing, and Event team with the preparation of contracts, proposals and addendums, operational resumes, BEOs, programming agendas and track the completion status for accurate reporting. Act as liaison between the Sales and Marketing departments with clients and internal stakeholders; facilitating partner requests, special requests, vendor scheduling and booking inquiries via email and phone. Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system. Ensure accurate information for Group Billing, Resumes, and Sales systems. Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximize revenue-generating opportunities for the hotel. Assist in the execution of in-house events to ensure planning is accomplished successfully. Attend departmental meetings and training sessions as required. Demonstrate a team-focused attitude and encourage collaboration. Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures. Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
