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Why this role is important to us For many customers, experian.co.uk is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements. Work that matters – What you'll do Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals Improve optimisation of journeys and landing pages to improve conversion and customer experience Build and manage a clear, prioritised optimisation roadmap in consideration of business goals Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements Lead delivery from idea through to implementation, testing and performance analysis
Job Responsibility:
Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals
Improve optimisation of journeys and landing pages to improve conversion and customer experience
Build and manage a clear, prioritised optimisation roadmap in consideration of business goals
Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements
Lead delivery from idea through to implementation, testing and performance analysis
Requirements:
Experience managing and optimising customer-facing websites, in a regulated environment
Experience building and delivering roadmaps while balancing commercial, technical and compliance needs
Experience with CRO, customer journeys and data-led optimisation
Demonstrated experience collaborating with multiple partners to influence and promote outcomes
Operate at both strategic and hands-on levels
Management skills with a collaborative mindset
Organised and able to manage competing demands
Experience with CMS platforms and working with development teams
Nice to have:
Understanding of SEO, experimentation and workflow tools such as Jira
What we offer:
Great compensation package and discretionary bonus plan
Core benefits include pension, BUPA healthcare and more