Website Experience & Support Specialist Job at WORX (Prospect)

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join our team in Richards...

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 year college degree, certificate, or equivalent combination of education and related experience
3-5 years of experience in a customer support, customer service, order management, or similar role
Demonstrated ability to manage purchase orders, order entry, and follow-up activities with strong accuracy
Strong customer service background with the ability to handle inquiries, complaints, and issue resolution professionally
Clear written and verbal communication skills with the ability to work effectively across sales, operations, and support teams
Comfortable using business systems, email, and web-based tools to manage customer requests and order information
Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment

Job Responsibility

Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information
Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests
Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry
Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly
Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change
Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption
Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning
Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed
Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction

Fulltime

Customer Support Specialist

We are looking for a motivated, solution-oriented Customer Support Specialist to...

Location

United States

Salary:

26.00 USD / Hour

Digital Media Solutions

Expiration Date

Until further notice

Requirements

2+ years of inbound customer support experience
Bachelors degree or higher
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office Suite
Ability to manage time effectively and work independently in a remote environment

Job Responsibility

Investigate and resolve inbound customer inquiries related to DMS products and services
Guide customers through website navigation and troubleshoot technical issues
Provide timely, professional, and solution-oriented support across customer interactions
Build strong customer relationships through proactive communication and consultative support
Handle retention conversations with confidence, working to reduce churn and improve customer satisfaction
Identify customer concerns, usage gaps, or risk factors and provide solutions that drive long-term customer success
Identify opportunities to upsell products, services, or account enhancements based on customer needs
Support revenue growth initiatives through proactive outreach, relationship management, and value-driven conversations
Educate customers on additional products, features, and solutions that align with their business goals
Partner with Customer Success Managers and sales teams to support account expansion and customer retention efforts

What we offer

uncapped performance-based commission

Fulltime

Web Support Specialist

We are looking for a web support specialist to join our Web team. Our team works...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Demant

Expiration Date

Until further notice

Requirements

Experience with supporting web solutions - technical as well as operational
Structured and detail-oriented mindset regarding solving issues
Strong communication skills, both technical and business oriented
Basic understanding of web technologies, servers, and hosting environments
Proactive mindset with attention to detail in daily operations
Familiarity with CMS platforms (ideally Sitecore)

Job Responsibility

Perform monthly server patching to maintain stable and secure web environments
Handle incoming support tickets and provide first-line troubleshooting to identify and resolve issues
Execute website releases
Manage Sitecore user access, roles, and permissions
Install SSL certificates on web servers and Azure Application Gateway
Perform Sitecore editor tasks related to content updates and publishing
Monitor logs and system reporting tools (including Application Gateway and WAF) to proactively identify and mitigate issues
Respond to site down alerts and support timely restoration of services

What we offer

A job in a growing, international company with good career opportunities
State of the art technology and work in an exciting industry
Good work life balance with flexible working conditions
A culture of teamwork, based on knowledge sharing, professional respect, kindness
Open and honest communication
A full-time independent and responsible position
Training, conferences, and the opportunity for self-development
The opportunity to travel for work globally

Fulltime

Customer Support Specialist

As part of the Technical Support team, you’ll ensure client property listings ar...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous call centre or customer support experience, comfortable handling both inbound and outbound calls
Proficient in: Microsoft Suite (Apps), Zoho CRM, and Zoho Desk
Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari
Strong written and verbal communication skills, with confidence in providing email-based support and troubleshooting
Excellent time management and prioritisation skills
Demonstrate interest in real estate industry
Able to work effectively under pressure within a busy, fast-moving environment
Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly
Able to make decisions independently throughout the problem-solving process
Must have excellent attention to detail, be self-motivated, organised, flexible and approachable

Job Responsibility

Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face-to-face meetings
Liaise with clients and their third-party software providers to establish and maintain automated data connections, assess data quality, and resolve issues
Confidently support customers across calls and email, managing a varied workload in a fast-paced environment with strong time management
Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations
Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues
Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectively
Proactively audit client accounts to identify and resolve potential issues
Independently troubleshoot live service issues, clearly documenting investigations and resolutions, and sharing knowledge with colleagues where appropriate
Support new product rollouts, system enhancements, and ad-hoc projects as required
Maintain consistently high standards of customer service in all interactions

What we offer

Full private medical cover
Dental cover
Life Assurance and member rewards
28 days annual leave
Competitive pension
Season ticket loans
Enhanced maternity and paternity pay

Fulltime

Digital Experience Specialist

We are looking for a talented Digital Experience Specialist to join our Marketin...

Location

United Kingdom , Preston

Salary:

35000.00 - 40000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experienced in managing CMS platforms such as WordPress or Umbraco
Strong analytical skills with the ability to turn data into actionable insights
Working knowledge of UX principles and familiarity with front-end technologies
Highly organised, proactive, and able to manage multiple priorities
Creative problem-solver with a forward-thinking approach and interest in AI tools
Strong stakeholder and communication skills, with excellent attention to detail
Confident presenting findings and recommendations

Job Responsibility

Deliver digital communication improvements that enhance member experience and support business objectives
Manage CMS workflows and ensure content meets accessibility, compliance and brand standards
Use Agile tools such as Planner and DevOps to support project delivery
Collaborate with internal teams to align digital solutions with statutory and seasonal pension activity
Support and update LPPA websites and portals using WordPress and Umbraco
Create and optimise digital content for search, engagement and AI-driven platforms
Use analytics tools to assess user behaviour and make data-driven recommendations
Plan and deliver email marketing campaigns, including A/B testing and automation
Monitor industry trends and online search activity to inform content and digital strategy

What we offer

25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave
Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
Access to Health or Dental Plan
Access to our Enhanced Employee Assistance Programme for when you or your family might need some support
Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
Opportunities to attend Wellbeing webinars and social events
Daily free fruit and snacks available to you in our office
Free Car Parking in Preston City Centre

Fulltime

Digital Marketing Support Specialist

Digital Marketing Support Specialist - 3-6+ month contract, 40 hours a week, pot...

Location

United States , Grand Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years experience in a support role for Marketing, including planning and gathering business requirements
3+ years’ experience working within a digital marketing environment and various applications, including Adobe Creative Suite, Microsoft Office, CRM and basic HTML
Reading, writing and troubleshooting in the CMS
Experience managing and supporting Content Management Systems (CMS), Email Marketing, and Customer Relationship Management (CRM) systems
CRM Experience, Microsoft Dynamics preferred

Job Responsibility

Support sales and marketing teams across digital marketing platforms, including CMS, CRM, email marketing tools, Google Analytics, and paid media technologies
Provide hands‑on user support, troubleshooting, and training, helping teams execute campaigns and follow digital marketing best practices
Assist with email template and campaign management, website updates, light HTML edits, and image optimization to improve traffic and lead generation
Monitor and report on digital performance and analytics, identifying trends and recommending improvements to drive stronger results

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Student Support Specialist

Reporting directly to the Senior Manager of Student Affairs, the Student Support...

Location

United States of America , Rochester

Salary:

24.91 - 34.87 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor’s degree Required
3 years of relevant experience in a position which demonstrates the ability to work with minimum supervision
or equivalent combination of education and experience. Required
1-2 years’ experience with student affairs and/or department administration. Preferred
Demonstrated technology skills including experience overseeing online systems, managing content, and running data analytics. Preferred
Strong interpersonal, organizational, written and oral communication, and problem-solving skills are essential, as is the ability to work in a student-centered environment where sensitivity to issues of equity, diversity and inclusion are expected of all staff. Required
Practical knowledge and utilization of computer software tools particularly Microsoft Office, Outlook, Box, Zoom, and other systems. Required
Motivated and able to work in a team setting. Required
Maintains confidentiality – HIPAA, FERPA. Required

Job Responsibility

Facilitate smooth coordination between UR Scholars, hospital partners, and internal departments to enhance program success
Collaborate closely with URMC hospital partners to coordinate scheduling of mentoring sessions and job fairs for UR Scholars
Provide timely responses to Scholars’ questions and connect them with appropriate departments as needed
Serve as the primary point of contact for UR Scholars regarding loan agreements and loan repayment processes
Collect and maintain comprehensive data on UR Scholars, including, but not limited to, academic progress, loan status, and program milestones
Generate regular reports on UR Scholars’ status and program outcomes for appropriate stakeholders
Ensure data accuracy and confidentiality in accordance with institutional policies and regulations
Support continuous improvement of the UR Nursing Scholars program through feedback and process evaluation
Serve as the primary point of contact for all students enrolled in the Career Pathways Training (CPT) program, providing guidance, support, and program information
Liaise regularly with Workforce Investment Organizations (WIO) partners including 1199 SEIU, Finger Lakes Performing Provider System (FLPPS), and Caring Gene to confirm student participation in the program

Fulltime

Junior Search Experience Specialist

Join SER – a global leader in intelligent content automation – as our Junior Sea...

Location

United States , Boston

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

A passion for search, SEO and digital content
Excellent English writing skills (US native)
Curiosity to explore new platforms, trends, and AI tools
A desire to learn more about document management/enterprise content management, automation and AI
A structured, proactive, and creative mindset
Initial experience in content marketing, SEO or communications is a plus
Either a university degree (e.g. in Marketing) or comparable work experience

Job Responsibility

Increase SER’s visibility in search engines and LLM tools
Research, create and distribute guest articles for relevant blogs and industry magazines
Actively participate in relevant conversations on platforms such as LinkedIn, Reddit, YouTube and public user groups
Initiate and contribute to meaningful discussions across forums and social media platforms
Contribute to semantic SEO efforts in platforms like Wikidata and Wikipedia
Continuously monitor KPIs and performance to adapt and enhance strategies and tactics
Boost SER’s digital presence with high-impact website content
Write unique, longtail-focused content for our blog and website
Continuously optimize and update existing web content for relevance and SEO impact
Experiment with new content formats designed to improve presence in AI overviews and LLM tools

What we offer

A modern tech stack and freedom to experiment with AI
Flexible working location
A team that loves to test new ideas, support each other and celebrate wins
Personalized onboarding and mentoring program
Professional growth support: regular development check-ins, internal training, and conference opportunities
An international, future-oriented workplace with a long-term perspective

Fulltime

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Website Experience & Support Specialist

Job Description

Job Responsibility

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