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As a Website Enforcement Specialist, you will be part of the Enforcement Team, assisting with the take down of illegal websites and infringing domain names using automated tools and manual review. You will leverage your analytical skills, relationships with online entities, and attention to detail to handle our most challenging website and email abuse cases. This role requires a subject matter expert who can provide deep insights and advanced solutions.
Job Responsibility:
Process internal escalations requiring advanced enforcement steps
Enforce intellectual property infringements, DNS abuse, non-DNS abuse, policy and terms of service violations, and other harmful illegal and abusive content online
Draft enforcement notices, cease & desist letters, and other communications to internet intermediaries to stop intellectual property rights infringements and other online violations
Track and manage cases within internal systems
Monitor the progress of escalation actions and responses and keep team members informed
Collaborate with other team members to ensure the highest quality of service
Analyze and monitor industry trends, policies, and non-compliant entities
Requirements:
Bachelor's degree in a relevant field (ex. law, criminology, criminal justice, IT, etc.)
Prior experience in Online Brand Protection, Intelligence, Investigations, or Anti-Fraud (desired)
Excellent English language skills, multilingual preferred
Strong verbal and written communication skills
Intermediate proficiency in Microsoft Excel
Basic understanding of IT and Internet Technology
Experience with WHOIS/RDAP/RDRS and domain registration data lookup tools and servers
Knowledge of intellectual property, brand, and trademark issues
Demonstrates strong problem-solving and analytical abilities, with the capacity to work well under pressure while maintaining attention to detail
Exhibits excellent time and deadline-management skills, multitasking effectively and ability to work independently and as part of a team
Adaptable to change, a quick learner, proactive, and reliable
Nice to have:
Familiarity with open-source intelligence (OSINT), social media intelligence (SOCMINT), and network analysis gathering skills
Experience with DNS Abuse and reporting fraud, content moderation, phishing, malware, vishing/smishing, BEC, and email scams
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