Webex Contact Center Systems Engineer Job at Robert Half (Saint Paul)

New

Collaboration Solutions Architect (Presales)

We are seeking an experienced Collaboration Solutions Architect to join our Sale...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

7+ years of experience in unified communications, collaboration platforms, or network architecture
5+ years of presales, solutions architecture, or sales engineering experience
Deep technical knowledge of Cisco Unified Communications Manager (CUCM), voice gateways, contact center platforms, or equivalent technologies
Experience with cloud-based collaboration solutions (WebEx, Teams, Zoom integration, etc.)
Strong understanding of network architecture, infrastructure design, and IT operations
Excellent presentation and communication skills
Ability to explain complex technical concepts to non-technical audiences
Demonstrated ability to develop detailed technical proposals and solution architectures
Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience

Job Responsibility

Design and develop comprehensive collaboration solutions including Unified Communications (UC), contact center, WebEx, and cloud-based communication platforms
Create detailed technical architectures, network diagrams, and bill of materials (BOM) aligned with customer requirements and NTT DATA standards
Conduct solution design workshops and technical presentations to senior stakeholders and decision-makers
Perform customer environment assessments, including network analysis, infrastructure review, and technical gap identification
Develop proposal documentation including solution overview, architecture diagrams, implementation approach, and cost estimates
Support sales cycles by responding to RFPs, conducting product demonstrations, and providing technical validation
Collaborate with technical teams to refine solutions, ensure feasibility, and establish implementation roadmaps
Advise on vendor selection, competitive positioning, and technology migration strategies for communication systems
Build and maintain customer relationships through regular engagement, technical consultations, and follow-up support

Fulltime

Collaboration Engineer

Ensuring that all collaboration, voice, and data platforms (including Cisco Webe...

Location

Egypt , New Cairo

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Computer Science, Engineering or related field from a reputable university
Minimum 4 years' experience in relevant work
Fluent in English
Certification in network scope (CCNA, CCNP, etc.) or comparable work experience will be given preference
Communication Competency

Job Responsibility

Ensuring that all collaboration, voice, and data platforms (including Cisco Webex, Cisco Unified Communications Manager, and contact center systems) are operating efficiently and meeting defined performance, availability, and quality standards
Conducting daily health checks for UC and collaboration systems, including call processing nodes, contact center platforms, recording systems, and supporting network infrastructure to ensure service continuity
Participating in Disaster Recovery (DR) planning and implementation for unified communications platforms, including failover testing for call control, contact center, and recording solutions
Managing and maintaining third-party voice and connectivity integrations, including SIP trunks, PSTN providers, and external contact center or recording platforms
Implementing and supporting lifecycle management processes for voice services, including installation, configuration, administration, and maintenance of IP telephony endpoints (Cisco IP Phones, softphones), call control systems such as Cisco Unified Communications Manager, and collaboration platforms like Cisco Webex
Administering contact center solutions such as Cisco Unified Contact Center Express or Cisco Webex Contact Center, including call routing, IVR configuration, agent management, and reporting
Implementing and maintaining network and UC infrastructure components, including switches, routers, WAN optimization, and network management tools, with a focus on QoS optimization for voice and video traffic
Adhering to Security policies concerning administering applications and troubleshooting issues
Maintaining complete documentation of all administration activities, configuration and changes to all databases
Abiding to HR policies, code of ethics and Bank's internal rules approved and applied to preserve alBaraka Bank image

Fulltime

Telecom Engineer

We are seeking an experienced Telecom Engineer with strong expertise in Cisco We...

Location

United States , San Ysidro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in telecom engineering or voice systems support
Hands-on experience with Cisco Webex
Proven experience creating stations, work groups, and call center groups
Strong ability to lead troubleshooting efforts and resolve telecom-related issues independently
Knowledge of VoIP, call routing, dial plans, and telecom administration
Experience supporting enterprise telephony environments
Strong communication skills and ability to work cross-functionally

Job Responsibility

Administer and support telecom systems with a focus on Cisco Webex Calling
Create, configure, and manage stations, work groups, and call center groups
Provision users, assign devices, manage extensions, and maintain calling features
Lead troubleshooting for telecom and voice-related issues, including escalations and root cause analysis
Monitor system performance and ensure reliable voice service delivery across the organization
Collaborate with IT teams, vendors, and business stakeholders to resolve complex telephony issues
Support call routing, auto attendants, hunt groups, and contact center-related configurations
Document telecom processes, changes, and troubleshooting procedures
Assist with telecom upgrades, migrations, and ongoing system improvements
Provide technical guidance and leadership during incidents and service-impacting events

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Expert presales Engineer (AV & Physical Security)

Expert presales Engineer (AV & Physical Security) for Giza Systems in Cairo, Egy...

Location

Egypt , Cairo

Salary:

Not provided

Giza Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering (Electronics & Communication) or Computer Science
10 + years of experience, including 3-5 years of experience in Presales included experience in Africa & Middle east region
Excellent communications and presentations skills
Very good negotiations skills
Very good command of English language
Very good usage of Microsoft office products
Proficient in engaging with customers to gather and analyze their business and technical requirements related to enterprise networking, data center networks, unified communications, and collaboration technologies
Ability to recommend and implement collaboration platforms and technologies, including Cisco Webex, IP Telephony, video conferencing, and Contact Center solutions
Skilled in preparing comprehensive technical documentation, including proposals, Bills of Materials (BoMs), high- and low-level designs, compliance matrices, and solution architecture
Experience in conducting technical presentations in collaboration with sales and vendor teams

Job Responsibility

Designs highly technical solutions for the entire integrated solution components
Identifies the potential supplier(s) list for the provided solution(s)
Acts as a consultant/advisor for the salesperson and client in the complex technical issues and conducts presentations when required
Reviews the technical components of the proposals ensuring the efficient integration of all configured solutions before submission to the sales team for final compilation
Prepares technical write-up and associated drawings that describe the solution and highlight the advantages of the proposed solution
Studies the available solutions of the competitors to be able to provide the optimum solution emphasizing our strong points and hiding our weak points
Prepares technological trends analysis reports & new solution coverage report
Participates in customer meetings aimed to describe/discuss the proposed solution and highlight advantages over competitors
Ensures the review of the technical aspect of the Project implementation plan prepared by the Project Managers ensuring it is achievable and within the set time frame
Contributes to the regular preparation and update of the offerings Portfolio

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

K Kitchen Representative

Location

United States , Decatur

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

Restaurant Assistant Manager

This position assists the Restaurant Manager (RM) with daily operations of the r...

Location

United States , Holly Springs

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Full time required
availability during all hours of operation and at least one hour pre-opening and post-closing required
Valid state Driver's License required
Excellent communication skills
Motivates, coaches, and leads team members
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Ability to gain control during stressful situations

Job Responsibility

Assists the Restaurant Manager with daily operations of the restaurant and supervises the team in their absence
Leads and coaches Restaurant Team Members and partners with the management team to maintain the Company and Brand operational standards
Provides excellent guest service in a fast and friendly manner
coaches and corrects team
Conducts second interviews for team members and shift leads
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Assigns shift duties to team members and follows up to ensure completion
Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
Coaches team members to follow guidelines for food preparation and production management
Cascades relevant information to team members and assists with new product training

What we offer

Unlimited tip pooling
Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts
Short-Term Disability
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program

Fulltime

Select Country

Webex Contact Center Systems Engineer

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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