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Webchat Sales Adviser

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Vodafone

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Location:
United Kingdom , Stoke on Trent

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Category:
Sales

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Contract Type:
Not provided

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Salary:

25872.00 GBP / Year
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Job Description:

Join our sales teams in our contact centres and help us connect people to their friends, family and loved ones, and introduce them to products and services that benefit their lives.

Job Responsibility:

  • Engage in online chats from both new and existing customers
  • Be a main point of contact for customers asking about broadband deals, looking for a new phone or SIM or thinking of leaving
  • Ensure customers get the best advice and service possible
  • Earn uncapped commission by offering customers the right Vodafone products and services to achieve sales targets
  • Act ethically, ensuring customers are given correct information to make an informed decision
  • Adhere to the TRUST framework (Taking Ownership, Relating to your customer, Understanding their issue, Setting Expectations & Thinking Forward)

Requirements:

  • Experience in webchat or live chat in a fast paced sales environment
  • Enjoy interacting with customers and providing an excellent customer experience
  • Motivated by being set and achieving clear targets
  • Resilient, able to deal with minor setbacks and stay motivated
What we offer:
  • Uncapped commission
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Learning tools
  • Parental leave policies

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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