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Join our sales teams in our contact centres and help us connect people to their friends, family and loved ones, and introduce them to products and services that benefit their lives.
Job Responsibility:
Engage in online chats from both new and existing customers
Be a main point of contact for customers asking about broadband deals, looking for a new phone or SIM or thinking of leaving
Ensure customers get the best advice and service possible
Earn uncapped commission by offering customers the right Vodafone products and services to achieve sales targets
Act ethically, ensuring customers are given correct information to make an informed decision
Adhere to the TRUST framework (Taking Ownership, Relating to your customer, Understanding their issue, Setting Expectations & Thinking Forward)
Requirements:
Experience in webchat or live chat in a fast paced sales environment
Enjoy interacting with customers and providing an excellent customer experience
Motivated by being set and achieving clear targets
Resilient, able to deal with minor setbacks and stay motivated