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Demant Logo Demant · IT - Software Development

Web Support Specialist

Malaysia, Kuala Lumpur · Job Posted May 14, 2026
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Job Description

We are looking for a web support specialist to join our Web team. Our team works in an agile environment, closely collaborating with back-end developers, front end developers and editors. The team supports and develops approximately 160 websites focused on Hearing Aids and Hearing Care. These are built on a headless architecture using Sitecore DXP hosted in Microsoft Azure, with a Next.js frontend hosted on Vercel.

Job Responsibility

  • Perform monthly server patching to maintain stable and secure web environments
  • Handle incoming support tickets and provide first-line troubleshooting to identify and resolve issues
  • Execute website releases
  • Manage Sitecore user access, roles, and permissions
  • Install SSL certificates on web servers and Azure Application Gateway
  • Perform Sitecore editor tasks related to content updates and publishing
  • Monitor logs and system reporting tools (including Application Gateway and WAF) to proactively identify and mitigate issues
  • Respond to site down alerts and support timely restoration of services

Requirements

  • Experience with supporting web solutions - technical as well as operational
  • Structured and detail-oriented mindset regarding solving issues
  • Strong communication skills, both technical and business oriented
  • Basic understanding of web technologies, servers, and hosting environments
  • Proactive mindset with attention to detail in daily operations
  • Familiarity with CMS platforms (ideally Sitecore)

Nice to have

  • Experience with ServiceNow or similar support systems
  • Experience working with Microsoft Azure and Application Insights
  • Experience working with monitoring tools and log analysis
  • Experience with Vercel
  • Familiarity with DevOps‑related workflows

What we offer

  • A job in a growing, international company with good career opportunities
  • State of the art technology and work in an exciting industry
  • Good work life balance with flexible working conditions
  • A culture of teamwork, based on knowledge sharing, professional respect, kindness
  • Open and honest communication
  • A full-time independent and responsible position
  • Training, conferences, and the opportunity for self-development
  • The opportunity to travel for work globally
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