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Web Support Analyst

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Office Angels

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Location:
United Kingdom , Crowborough

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

28000.00 - 32000.00 GBP / Year
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Job Description:

Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. Our client offers a supportive and collaborative environment where your contributions matter. This permanent position is based in East Sussex, providing a perfect blend of professional growth and work-life balance.

Job Responsibility:

  • Provide second-line support for web, NCompass, and integration-related queries via phone and email
  • Investigate and resolve operational issues affecting customer websites and connected systems
  • Diagnose faults and analyse data using system tools, application interfaces, and SQL queries
  • Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues
  • Perform site-by-site configuration and operational adjustments
  • Execute controlled front-end changes using HTML, CSS, and JavaScript
  • Carry out defined server or environment tasks
  • Ensure all changes are tested, recorded, and applied
  • Prepare and maintain customer-facing guides, training materials, and operational documentation
  • Keep internal support procedures and knowledge resources up to date
  • Assist in the preparation of company brochures, newsletters, and web communications
  • Develop a deep understanding of customer needs and emerging trends
  • Spot recurring issues and communicate these for continuous improvement
  • Contribute ideas to enhance the company's web and EPOS platforms
  • Participate in team discussions to share customer feedback and insights

Requirements:

  • Understanding of HTML, CSS, and JavaScript for front-end adjustments
  • Experience using SQL for data investigation and reporting
  • Familiarity with website platforms, integrations, or EPOS/web-connected systems
  • General understanding of hosting environments, APIs, or basic server concepts
  • Experience in a customer-facing technical support or training role

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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