CrawlJobs Logo
Office Angels Logo Office Angels · IT - Administration

Web Support Analyst

United Kingdom, Crowborough 28000.00 - 32000.00 GBP / Year · Job Posted March 12, 2026
Apply Position
Job Link Share

Job Description

Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. Our client offers a supportive and collaborative environment where your contributions matter. This permanent position is based in East Sussex, providing a perfect blend of professional growth and work-life balance.

Job Responsibility

  • Provide second-line support for web, NCompass, and integration-related queries via phone and email
  • Investigate and resolve operational issues affecting customer websites and connected systems
  • Diagnose faults and analyse data using system tools, application interfaces, and SQL queries
  • Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues
  • Perform site-by-site configuration and operational adjustments
  • Execute controlled front-end changes using HTML, CSS, and JavaScript
  • Carry out defined server or environment tasks
  • Ensure all changes are tested, recorded, and applied
  • Prepare and maintain customer-facing guides, training materials, and operational documentation
  • Keep internal support procedures and knowledge resources up to date
  • Assist in the preparation of company brochures, newsletters, and web communications
  • Develop a deep understanding of customer needs and emerging trends
  • Spot recurring issues and communicate these for continuous improvement
  • Contribute ideas to enhance the company's web and EPOS platforms
  • Participate in team discussions to share customer feedback and insights

Requirements

  • Understanding of HTML, CSS, and JavaScript for front-end adjustments
  • Experience using SQL for data investigation and reporting
  • Familiarity with website platforms, integrations, or EPOS/web-connected systems
  • General understanding of hosting environments, APIs, or basic server concepts
  • Experience in a customer-facing technical support or training role
Office Angels - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Web Support Analyst

8 matching positions

New

Application Support Analyst

10Pearls is seeking an Application Support Analyst to join the Application Suppo...
Location
Location
Pakistan , Islamabad; Lahore; Karachi
Salary
Salary:
Not provided
10pearls.com Logo
10Pearls
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science or a related field is preferred
  • 3+ years of experience in Application Support or a similar role
  • Strong expertise in troubleshooting web applications and REST APIs
  • Hands-on experience with SQL queries and stored procedures
  • Good knowledge of Java and Spring technologies for API troubleshooting
  • Familiarity with JavaScript, HTML, CSS, and XML
  • Experience with MySQL and Oracle databases
  • Strong understanding of Unix and Perl scripting
  • Experience working with Jira or similar ticketing systems
  • Hands-on experience with monitoring tools and metrics reporting
Job Responsibility
Job Responsibility
  • Monitor support tickets and proactively manage potential SLA breaches
  • Troubleshoot and resolve production issues for web applications and APIs
  • Perform small-scale fixes, maintenance tasks, and testing efforts
  • Implement production changes and support deployment activities
  • Manage environments, configuration changes, and data fixes
  • Write automation and monitoring scripts for applications and services
  • Monitor applications for outages, incidents, and performance issues
  • Ensure SLA compliance for incident response and resolution timelines
  • Coordinate with internal teams and stakeholders for issue resolution
  • Maintain and update technical documentation and knowledge bases
  • Fulltime
Read More
Arrow Right

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
  • Bachelor's degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Fulltime
Read More
Arrow Right

Senior Application Support Analyst

We are looking for an experienced App Support Senior Analyst with strong techno-...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of relevant work experience
  • Hands-on experience with common database technologies and SQL queries (e.g., Oracle, Mongo DB, Sybase)
  • Working knowledge of popular application monitoring tools (e.g., Grafana, ITRS Geneos, AppDynamics)
  • Good understanding of middleware technologies (e.g., MQ, Kafka)
  • Basic understanding of web server technologies (e.g., WebLogic, WebSphere)
  • Working knowledge of ITIL tools like ServiceNow
  • Strong technical troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • A solid understanding of Observability, Site Reliability Engineering (SRE), and Open Telemetry Principles
  • A degree in a technology-related field
  • Fulltime
Read More
Arrow Right

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
  • Bachelor's degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Fulltime
Read More
Arrow Right

Application Support Analyst 1 (Customer Service)

The Application Support Analyst position is responsible for handling any incomin...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
  • Bachelor's degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Fulltime
Read More
Arrow Right

Application Support Analyst

The Application Support Analyst position is responsible for handling any incomin...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
  • Bachelor's degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Fulltime
Read More
Arrow Right

Technical Support Analyst III

Our client is a prominent Canadian multi-channel property and casualty insurance...
Location
Location
Canada , Vancouver
Salary
Salary:
95000.00 - 105000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 21, 2026
Flip Icon
Requirements
Requirements
  • Diploma or degree in Information Systems, Computer Science, or a related field (equivalent experience considered)
  • Minimum 4–5 years of technical support experience, including previous phone-based support
Job Responsibility
Job Responsibility
  • Provide advanced technical support for internal and external customers utilizing the organization’s proprietary and enterprise systems
  • Manage desktop/server hardware, operating systems, and host applications, including installation, administration, security, and issue resolution
  • Participate in maintenance planning and performance management to ensure platforms meet service levels
  • Perform preventative maintenance for on-prem systems and Azure elements
  • Oversee system changes and tools, including activation, verification, and recovery procedures
  • Develop and monitor backup/recovery procedures and assist with testing IT disaster recovery protocols
  • Maintain our client's web-based point-of-sale architecture, public websites, and proprietary in-house applications
  • Administer WAN/LAN data networks, Mitel, MS Server, IIS, SQL Server, MS Exchange Online, and CentOS/Linux/Unix environments
  • Apply monthly security patches
  • Assist, coach, and mentor junior technical staff members
What we offer
What we offer
  • Hybrid work schedule
  • Generous vacation
  • Personal leave
  • Birthday leave
  • Company share ownership program
  • Retirement savings plan with employer matching
  • Tuition assistance
  • Paid time off for exam preparation
  • Paid volunteer days
  • Charitable matching
  • Fulltime
Read More
Arrow Right

Product Support Analyst

Play a key role supporting clients in the Japan/APJ market in collaboration with...
Location
Location
Japan , Tokyo
Salary
Salary:
10000000.00 - 15000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 21, 2026
Flip Icon
Requirements
Requirements
  • Business-level Japanese & English
  • 3+ years in Japan's IT/SaaS industry
  • 2+ years in a SaaS / Product Support role
  • Experience supporting SaaS customers & fixing app issues
  • Work experience in information security or Cybersecurity
  • Effective technical communication skills
  • Knowledge of basic network & internet protocols
  • Ability to work independently and proactively
  • Strong problem-solving & troubleshooting skills
Job Responsibility
Job Responsibility
  • Front and back-end support of the company's web application interface, and API endpoints
  • Provide explanations of certain product feature functionality, as well guide clients on how to find solutions in our platform
  • Support deployments of company's Intelligence data in customer environments, including SIEMs, ticketing systems, incident response tools, and SOAR products
  • Support productized integration solutions across a variety of enterprise security architectures, applications, and tools
  • Work with our Product and Development teams in escalation of incidents as well as assisting with advocating for product enhancements on the client’s behalf
  • Manage multiple projects and tasks in a dynamic, fast-paced environment
  • Work live APJ business hours (9am - 5pm JST)
  • Participate in on-call rotation to help with emergency off-hours support coverage
What we offer
What we offer
  • 健康保険,雇用保険
  • 日曜日,土曜日,祝日
  • Fulltime
Read More
Arrow Right