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Web Strategy & Operations Senior Associate

Portugal, Lisbon · Job Posted May 16, 2026
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Job Description

The Global Customer Capabilities & Innovation (GCCI) team is looking for an experienced Senior Associate, Web Strategy & Operations (WSO). GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels & markets. As part of the GCCI, the Senior Associate provides integrated end-to-end program and project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

Job Responsibility

  • Strategic Web Project Lead: Support the coordination and execution of cross-functional web programs across GCCI WSO
  • Portfolio Prioritization & Planning: Own quarterly portfolio intake and prioritization across web initiatives
  • Cross-Functional Coordination: Assist in alignment and day-to-day coordination across cross-functional teams
  • Program Governance & Risk Management: Oversee program health across initiatives by monitoring delivery progress, governance adherence, documentation standards
  • Website Performance & Analytics: Support the tracking and reporting of KPIs by analyzing web traffic, user behavior, and SEO metrics
  • Quality Assurance & Testing: Partner with stakeholders to conduct functional testing and ensure adherence to agile web development processes
  • Continuous Improvement & Operational Excellence: Lead structured retrospectives, identifying improvement opportunities
  • Capability Enablement & Portfolio Optimization: Continuously assess and optimize the web portfolio
  • Compliance, Risk & Operational Resilience: Ensure compliance with regulatory, legal, and brand standards across all web initiatives

Requirements

  • Doctorate degree
  • Master's degree and 2 years of digital or web project management experience
  • Bachelor's degree and 4 years of digital or web project management experience
  • Associate's degree and 10 years of digital or web project management experience
  • High school diploma / GED and 12 years of digital or web project management experience

Nice to have

  • Digital Program / Project Management Expertise: 3+ years of experience managing end-to-end digital and website lifecycle projects
  • Agile & Program Management: Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives
  • Proficient in Program / Project Management tools such as JIRA, ServiceNow, Confluence, and Google Analytics
  • Stakeholder & Vendor Management: Proven ability to negotiate priorities, manage expectations, and build productive relationships
  • Regulatory & Technical Acumen: Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements
  • Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, CCPA), web technologies (e.g. HTML, CSS), and industry best practices
  • Documentation & Governance: Experience developing detailed project documentation and translating business requirements into technical specifications
  • Customer Relationship & Collaboration: Effective communication, relationship management, and cross-functional collaboration skills
  • Analytical & Digital Expertise: Proficiency in web analytics, SEO, and UX/UI principles
  • Problem-Solving & Quality Focus: Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes
  • Adaptability & Growth Mindset: Proactive, inclusive, and flexible approach

What we offer

  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements
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