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To “WOW!” our clients by contacting each client, gathering the resources needed to create their web product, and helping them every step of the way until their product is completed. You will be their main point of contact from the moment they purchase their order until completion. This includes acting as the liaison between the customer and our design, printing, and programming teams. Don’t worry—we teach you everything you need to know! This is a fast-paced position that requires strong multitasking skills. It is also a customer-facing role that requires a drive to deliver excellent service. Web Service Representatives must be detail-oriented and organized to ensure client deadlines are met. At times, it may be challenging to get customers to respond, so persistence and communication are key. Ultimately, our goal is to deliver top-notch customer service and ensure every client is happy with their order.
Job Responsibility:
Contact each client and gather the resources needed to create their web product
Help clients every step of the way until their product is completed
Act as the main point of contact from purchase until completion
Act as the liaison between the customer and our design, printing, and programming teams
Deliver top-notch customer service and ensure every client is happy with their order
Requirements:
Ability to adapt to new software used consistently throughout the day
Detail-oriented
Positive outlook that can be felt by our customers and coworkers
Reliable and responsible
Strong organizational skills
Ability to coordinate data from various sources
Ability to multitask and prioritize effectively under pressure
Ability to remain composed during tight deadlines
Excellent team player who is willing to help others as needed
Nice to have:
Basic HTML and graphic design knowledge preferred
What we offer:
Medical, dental, and vision insurance
401(k)
Short- and long-term disability coverage
Paid vacation time that increases with longevity
Six paid holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas)
Amazing company culture with a relaxed, productive, and challenging work environment