Web Product Owner Job at Pan Macmillan (London)

Job Description

Are you a collaborative digital professional who enjoys turning business requirements into clear plans for software development? We are looking for a Web Product Owner to look after Pan Macmillan's international website. In this role, you will work closely with technology, marketing and publishing teams. You will help build and improve a digital platform that connects our authors, stories and readers around the world, showcasing our books across all formats, including print, digital and audio.

Job Responsibility

Backlog and sprint management: Create, organize and update the web product backlog. Turn business ideas into clear user stories and development tickets with specific completion criteria
Agency and QA collaboration: Work as the main daily contact for our external development agency and offshore testing team to keep project timelines on track
International stakeholder co-ordination: Work with UK business teams and international website managers in India and South Africa to ensure their local requirements are included in development plans
Roadmap planning: Work with the Head of Content to update the website roadmap, manage timeline risks and organize releases
Problem triage and testing: Manage our process for fixing bugs and errors on the website. Balance urgent fixes with new feature development, and verify that new updates work correctly before they go live
Clear updates and communication: Write and share simple, clear updates about new website features and changes for both technical and non-technical staff
Content updates: Support teams that do not have the necessary experience or access to create well-formed content, landing pages or other assets
Track industry standards and emerging trends: Stay up to date with evolving digital standards and industry trends, assessing their potential business impact and prioritising relevant updates as needed
Support for business tools: Provide support for tools such as Docusign, Buffer and Zapier. Managing access and troubleshooting issues

Requirements

Agile product management: Practical experience working as a Product Owner or in a digital project management role, using Agile frameworks such as Scrum or Kanban
Clear technical communication: Effective written and verbal communication skills, with a demonstrated ability to explain technical ideas to non-technical people, and business requirements to software developers
Agency and vendor co-ordination: Experience working directly with external software development agencies or technology vendors to deliver digital projects
Prioritisation and organisation: A structured approach to managing many different requests from multiple departments and international teams at the same time
Web technology foundational knowledge: A clear understanding of how websites, Content Management Systems (CMS) and user interfaces work, allowing you to discuss technical issues confidently. Experience of headless architecture is a plus
Testing and quality assurance: Experience co-ordinating software testing processes, logging bugs and reviewing software updates before they are published
AI: An understanding of how AI intersects with the web, including challenges, benefits and how websites need to adapt
Inclusion and representation: An active dedication to promoting diverse voices and inclusive practices, taking personal responsibility for ensuring our workplace and publishing reflect the communities we serve
Community: A collaborative approach to building a supportive and vibrant environment
Curiosity: A strong drive for learning and a readiness to embrace different perspectives
Integrity: A foundation of openness and honesty, taking responsibility for actions and learning from mistakes

Nice to have

International platform management: Previous experience working on websites that serve multiple countries, or managing multi-site CMS
Web analytics tools: Familiarity with using Google Analytics or Google Tag Manager to view website data and understand user behavior
Publishing data standards: Basic knowledge of book publishing metadata systems and data standards, such as ONIX or BIC

What we offer

28 days’ annual leave increasing with years of service + bank holidays
Generous pension scheme
Discounted private medical insurance or health cash plan
Group income protection scheme
Enhanced family pay and leave
Flexible working hours and summer hours (early finish on a Friday during summer months)
2 volunteer days per year
75% off all Pan Macmillan books and regular staff book sales (highly reduced rates)
Season ticket loan/advance
Cycle to work scheme
Discounts on shopping and gym memberships
Christmas club savings
Daily free breakfast and monthly company lunch

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Web Product Owner

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