Web Operations & Optimization Specialist

• Manage day-to-day publishing and page setup in website CMS (Contentful)
• Maintain standards and processes including intake, SLAs, workflows, QA checklists
• Act as technical bridge between IT and web agency
• Monitor and ensure website usability, performance, and security
• Configure and QA GA4/GTM for pages, forms, and events
• Monitor Core Web Vitals
• Build reporting and dashboards in BI tools
• Build and maintain Zapier automations
• Implement CMS-level SEO in Contentful
• Plan and run A/B and multivariate tests
• Develop and run quantitative and qualitative research
• QA experiments across browsers and devices
• Analyze conversion funnels and report on findings

• 3–5 years in website operations, front-end development, or technical marketing operations at an agency or in the tech/SaaS industry (B2B preferred)
• Proficient in HTML, CSS, and basic JavaScript
• Hands-on experience in Contentful or a comparable enterprise CMS
• Strong technical SEO capabilities with demonstrated implementation
• Proficiency in GA4 and GTM
• Experience with UX/wireframing and mobile-first design
• Strong cross-browser/device QA
• Excellent troubleshooting, analytical, and communication skills
• Knowledge or familiarity with Pardot and Salesforce CRM (or equivalent tools)
• Highly organized with ability to prioritize effectively under tight deadlines
• Team player with strong agency management and collaboration skills
• Proactive problem-solver with positive, can-do attitude
• Clear communicator who can translate business needs into technical action

Familiarity in CRO, automation, or SEO tools is a plus

• World-class personal coach
• Coaching for friends and family
• Charity days
• Learning budget
• Weekly wellbeing hour
• Regional benefits
• Dog-friendly workplace