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Web Operations Manager

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Foundation Software

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Location:
United States , Strongsville

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're looking for a skilled and proactive Technical Web Operations Manager to be a part of our web service team that is responsible for managing and optimizing our portfolio of B2B product websites. In this role, you'll leverage your agency and web expertise to enhance mid- to large-scale digital experiences, ensuring performance, usability, security and scalability across all platforms. This is a hands-on opportunity for the selected candidate to be a part of a team of professionals that owns site architecture, collaborates cross-functionally, and continuously improves web functionality, user experience and process.

Job Responsibility:

  • Work with Marketing to plan and implement new site features and functionality
  • Monitor, troubleshoot, and resolve website performance issues
  • Debug and resolve issues related to content, links, user flows, and transactions
  • Maintain website security and perform updates to minimize vulnerabilities
  • Manage and deploy site updates while minimizing downtime
  • Optimize content based on SEO best practices in collaboration with SEO specialists
  • Test websites for usability, responsiveness, and cross-browser compatibility
  • Maintain and optimize virtual and cloud-based hosting environments
  • Contribute ideas to improve site functionality, UX, and performance
  • Collaborate with business and technical teams to deliver solutions aligned with company goals
  • Create and update page layouts and site content
  • Lead and coordinate work with outsourced web development resources
  • Manage backup systems, redundancy, and failover processes
  • Gather and analyze business and technical requirements
  • Create and adhere to SOPs, testing plans, CI/CD processes, WCAG.ADA compliance standards, data privacy, and templates to maintain efficiencies and standards

Requirements:

  • Bachelor's degree in computer science or a related field (or equivalent experience)
  • 3-5+ years of experience in a Webmaster or similar role
  • Proven experience managing and maintaining B2B product or e-commerce websites
  • Agency experience strongly preferred
  • Background in software or technology industries preferred
  • Strong ability to manage multiple websites simultaneously
  • To align and collaborate with existing web team that includes both a webmaster and UX/UI specialist
  • Ability to work across multi-departments – Marketing, IT, Security, Sales, Training and Customer Service
  • Proficiency in web technologies: HTML, CSS, JavaScript, PHP
  • Experience with CMS platforms, particularly WordPress
  • Familiarity with marketing automation tools (Salesforce, Pardot, etc.)
  • Experience with website performance optimization and hosting environments

Nice to have:

  • Strategic and critical thinker with strong problem-solving skills
  • Strong communication skills, especially when explaining complex or abstract concepts
  • Ability to collaborate effectively with cross-functional teams and leadership
  • Ownership mindset with a passion for improving site architecture and performance
  • Front-end development and/or graphic design experience is a plus
What we offer:
  • Medical, Dental, Vision, 401K, employee perks and much more
  • manicures and pedicures in the office
  • massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour
  • work-life balance with a top-notch workout facility, fitness classes and free personal training
  • game room complete with table tennis, foosball, and video game systems
  • full kitchen, free coffee and specialty flavors, soft drinks, and snacks
  • tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year
  • paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental
  • discounts on pet, home, and auto insurance through Liberty Mutual

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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