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The Web Content & Conversion Manager defines and executes the strategic roadmap for website content and conversion performance. This role blends SEO expertise, data-driven optimization, content strategy, and hands-on execution to drive engagement, conversion rates, and revenue across all site experiences. The role partners with Brand & Creative, Technology, Analytics, Revenue Management, Product, and Partnerships to deliver a best-in-class digital experience.
Job Responsibility
Define and execute the strategic roadmap for website content and conversion performance
Execute SEO and GEO best practices across content, templates, tagging, and taxonomy
Conduct keyword and competitive research using tools such as SEMrush
Partner with development teams to implement SEO best practices
Ensure all content is optimized to improve search performance, engagement, and conversion outcomes
Analyze site traffic, user behavior, and conversion patterns to identify optimization opportunities
Define and track KPIs across traffic, engagement, and conversion
Own A/B testing and CRO roadmap across key site areas
Continuously optimize content, layouts, messaging, and user flows based on data and testing insights
Own the roadmap for website content and conversion optimization initiatives
Manage a content calendar aligned to business goals and promotional planning
Collaborate cross-functionally to align offers and messaging with revenue and growth goals
Define site structure and communication strategies across the full conversion funnel
Oversee creation of high-performing, audience-targeted website content
Manage end-to-end execution of content initiatives across internal teams and external partners
Integrate partner and promotional content while ensuring consistency and conversion impact
Ensure all content supports usability, engagement, SEO, and conversion best practices
Partner with Brand, Technology, Analytics, Revenue, Product, and Partnerships to deliver a cohesive digital experience
Provide stakeholders with clear insights and recommendations based on performance data
Requirements
Bachelor’s degree in eCommerce, Business Management, or related field
5+ years of experience in a leadership role within eCommerce, travel, or hospitality industries
Experience in increasing scope and strategic responsibility
Strong background in eCommerce within service industries
Demonstrated success developing and implementing content strategies that improve conversion rates
Excellent communication and cross-functional team management skills
Ability to collaborate effectively with internal teams and external partners
Proven ability to manage website content projects end-to-end
Strong quantitative and analytical skills with attention to detail and data-driven decision-making
Ability to work under pressure, meet deadlines, and interact effectively with stakeholders
Strong communication, critical thinking, and presentation skills (written and verbal)
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Experience with Adobe Suite, SEMrush, and FullStory