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The Non-Financial Regulatory Reporting Operations Group Manager is accountable for overseeing the end-to-end execution of the non-financial regulatory reporting function. This role ensures completeness, accuracy, and timeliness of regulatory reports while maintaining a strong control framework. The Group Manager designs, implements, and monitors controls including post-submission validation, issue management, and sustainable mitigation strategies. They lead governance activities by chairing control forums, managing escalations, and ensuring regulatory remediation plans are executed effectively. The Group Manager engages proactively with internal stakeholders including Compliance, Risk, and senior leaders to align practices with policy changes and regulatory updates. They drive standardization, automation, and process optimization initiatives to enhance data integrity and operational resilience. This role is responsible for the strategic oversight of audit and regulatory examination activities. The Group Manager mentors VPs and contributes to the leadership and development of the broader reporting team. They oversee the implementation of regulatory change management processes and ensure that enterprise standards are embedded in day-to-day operations. Through thought leadership and collaboration, the Group Manager strengthens the firm's regulatory reporting capabilities and risk posture.
Job Responsibility:
Manage multiple non-financial regulatory reporting teams or a functional area
Identify stakeholders and key organizations in order to build and manage relationships with each
Be accountable for the end-to-end execution of non-financial regulatory reporting processes, ensuring adherence to regulatory requirements, internal policies, and control standards
Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
Represent the NFRR function in senior governance and management forums, presenting reporting metrics, control assessments, and remediation updates to senior leadership
Drive strategic initiatives to enhance the reporting ecosystem, including standardization and automation to improve data integrity and operational efficiency
Act as a key liaison to senior partners in Compliance, Risk, Technology, and Business to align on expectations and drive process improvements
Significant interaction with a wide range of senior bank and risk management colleagues, as well as external stakeholders such as regulators / auditors
Engage with Product and ICRM stakeholders in strategic conversations around regulatory report design and ensuring conformance with new or amended regulations
Provide full people management responsibility for a team of VPs, AVPs, Officers, and Analysts, including performance management, career development, and succession planning
Build an effective team through hiring exceptional candidates, coaching, collaboration, and motivation of staff
Mentor and guide direct reports, fostering a culture of compliance, accountability, and continuous improvement
Continue professional development to keep abreast of emerging technologies, methods and best practices
Oversee the management of regulatory reporting issues and their remediation, ensuring sustainable solutions are implemented to prevent recurrence
Resolve highly complex and varying issues that have substantial potential impact
Ensure the completeness and accuracy of the reporting inventory at all times, overseeing governance routines and documentation
Own and enhance the comprehensive control framework, including pre- and post-submission controls, issue management, and sustainable risk mitigation practices
Proactively identify gaps in regulatory reporting and drive improvement where needed
Open and own material issues when needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Requirements:
10+ years of experience in Operations, preferably in regulatory reporting space
Proven record of achievement in leading teams in a large, matrixed organization
Solid experience in transactional regulatory reporting
Proven experience working with demanding business stakeholders within a cross-functional matrix environment
Deep understanding of regulations and operational processes
Strong interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross - functional environment
Proven experience leading a team
Analytical thinking skills
Effective workload management
Adequate level of proficiency with MS Office: Excel, PowerPoint and SharePoint with experience presenting to stakeholders and senior leadership
Understanding of AI and Data Science principles and their strategic application
Experience working both independently and in a team-oriented, collaborative environment
Bachelor's/University degree or equivalent experience in Finance, Accounting, Business, or a related field