Wealth Operations Change Manager, Citi

Citi

Location:
Poland, Warsaw

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The candidate will be part of change management team responsible for implementing new client servicing platform and driving other strategic changes in Citi Global Wealth Operations

Job Responsibility:

Focus on the end-to-end operational and client service processes to eliminate manual intervention, streamline the process creating efficiency and reducing cycle time
drive process re-engineering, standardization and feasibility analysis along with global product operations and technology teams
understand, analyze and drive transformational decisions based on data
work closely with tech partners on emerging technologies such as AI to increase productivity
develop and implement relevant operating model changes in order to pivot the operations organization towards digitization and enhanced client experience
promote a culture of continuous improvement and cultivating a robust service and control environment

Requirements:

6-10 years of experience in the financial or consulting industry, change management, technology, process re-engineering, process automation
strong knowledge and experience working with data, determining the key data points and insights and being able to concisely summarize it for senior management
strong product experience
hands-on experience in using AI tools
strategic thinker and visionary who can roll up sleeves to ensure proper execution
hands on experience in process management, process flow diagramming and governance, specifically within operations and client service
experience in managing technology related projects, familiarity with SDLC, scrum are related artefacts
ability to effectively partner with ops leads, technology partners, senior management and business counterparts
exceptional written & verbal communication skills, very strong presentation, PowerPoint & Excel skills
demonstrated organization skills with the ability to multi task effectively in a high volume environment while maintaining adherence to deadlines and priorities
self-motivated and directed, proactive and action-oriented, must demonstrate personal accountability
Bachelor’s/University degree, Master’s degree preferred

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Wealth Operations Change Manager