Wealth Management Referral Solutions Architect

• Define the enterprise target state for WIM referrals (into / out of / intra‑WIM), including process architecture, handoffs, SLAs, controls, and success metrics
• Translate strategy into clear business requirements and acceptance criteria for technology, operations, and risk partners
• Break down large, ambiguous business problems into logical workstreams with defined pathways to delivery and measurable outcomes
• Own day‑to‑day referral triage and escalation management to ensure operational consistency and high‑quality partner experience
• Build new processes from the ground up—current‑state mapping, future‑state design, piloting, validation, scaling, and control integration
• Establish and maintain a repeatable operating rhythm with dashboards, routines, governance, and visibility into progress and risks
• Design and manage a technology‑enabled inquiry/escalation workflow
• drive upstream improvements that reduce volume and streamline handoffs
• Partner with Product and Technology on solution options, functional design, data requirements, and sequencing to ensure alignment
• Identify risks and control gaps
• collaborate with Legal, Compliance, and Operational Risk on integrated mitigations and durable process controls
• Maintain audit‑ready documentation, including process maps, procedures, control narratives, and decision-right frameworks
• Influence and lead cross‑functional partners—including Product, Legal, Compliance, CRG, Compensation, Finance, and Analytics—toward aligned decisions
• Drive adoption and change management
• deliver executive‑ready narratives, trade‑offs, recommendations, and validation results to support scale and continuous improvement

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Demonstrated ability to design and implement new, complex business processes—from discovery to scale
• Strong problem‑framing and structured thinking—can break down large issues into logical workstreams and deliver a clear pathway to outcomes
• Experience authoring business requirements and partnering with Product/Tech on delivery
• Proven track record establishing controls with Legal/Compliance/Risk and documenting processes/procedures to an audit‑ready standard
• Excellent facilitation and influence skills across diverse partner groups
• adept at navigating difficult conversations to a decision
• Executive‑level communication skills
• Customer service mindset with consistent follow‑through and ownership
• Experience within Wealth & Investment Management (WIM), private wealth, brokerage/advisory, or adjacent bank/wealth referral models
• Understanding of referral programs, incentive/compensation mechanics, suitability/compliance considerations, and cross‑LOB handoffs
• Hands‑on experience standing up workflow/case management or inquiry management capabilities and reducing volume through upstream fixes
• Familiarity with process mapping journey mapping, root cause analysis, and continuous improvement
• Experience leading or mentoring high‑performing teams and influencing without direct authority
• Data‑informed decision making—comfortable with metrics, dashboards, and basic analysis to validate concepts and track performance