Wealth Business Risk and Controls Lead – Branch & Service Organization, Data, Privacy, Sales Practices Job at Citi (Dubai)

Job Description

Individuals in Risk Assessment & Control design are responsible for developing, designing, and implementing controls programs, and providing review and guidance on robust controls design adhering to Citi’s Policies, Standards, and Frameworks. Individuals proactively identify and drive controls enhancements such as automation, standardization and rationalization including transformation execution activities. Includes first line activities for identification, measurement (significance and likelihood), and ongoing assessment of key risks and controls in partnership with relevant process owners to drive management decisions to operate within the firm’s Risk Appetite.

Job Responsibility

Oversight over Branch Services: Develop, implement, and maintain a comprehensive framework for oversight of all Branch Services
Review and approves Branch processes to ensure the adequacy of control design and alignment with Local Regulatory requirements and expectation as well as Citi Global Policies and Procedures
Provide guidance and support on gapping analysis and impact assessment as part of the Regulatory Change Management
Monitor branch activities and practices to ensure adherence to internal policies, ethical standards, and regulatory requirements
Conduct periodic reviews and risk assessments of branch processes and customer interactions to identify potential risks
Provide guidance and support to branch teams on best practices and compliant branch service methodologies
Oversee the entire issue lifecycle
Collaborate with issue owners and relevant stakeholders to define clear, measurable, and time-bound remediation plans
Conduct post-implementation reviews to confirm the effectiveness and sustainability of implemented corrective actions
Partner with Branches to ensure adequacy of Managers Control Assessment covering key branch controls
Act as the key point of contact for all audits and reviews
In Business Privacy Officer: Develop, implement, and maintain a comprehensive framework in line with of Citi Privacy and Confidentiality Policy and Standards and privacy related Regulations
Reviews and approve Privacy Impact Assessment to ensure that adequate controls are in place to mitigate privacy risks
Serve as the primary point of contact for privacy-related inquiries and escalations within the wealth business
Ensure compliance with applicable data privacy laws, regulations, and industry best practices relevant to wealth management activities
Investigate and address any identified deviations or breaches
Sales Practices Review Program Lead: Design, implement, and continuously enhance the sales practices review program
Lead and conduct targeted reviews of sales activities, processes, and documentation across various product lines and channels
Identify and document instances of non-compliance, control deficiencies, or risky sales behaviors
Prepare detailed reports on review findings
Communicate review objectives, findings, and best practices effectively to sales teams and management
Provide guidance and support to sales teams on best practices and compliant sales methodologies
Investigate and address any identified deviations or breaches in sales practices
Oversight over AML/KYC/Sanctions Execution: Ensure consistent application of global AML, KYC, and Sanctions policies and procedures across Branches, Service and Front Office Organization
Lead strategic initiatives to improve the effectiveness, efficiency, and scalability of AML/KYC onboarding and ongoing review process
Oversight over Customer Data, Digital Tools Monitoring and Controls Automation Report: Partner with data owners, technology teams, and business units to design, implement, and maintain robust controls over critical data assets
Lead the identification, evaluation, and implementation of digital monitoring tools, control automation reports and technologies
Optimize existing digital monitoring capabilities
Conduct regular risk assessments specific to data, digital monitoring, and control automation
Propose and track the implementation of remediation plans for identified control weaknesses

Requirements

Minimum of 8 -10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Education: Bachelor's/University degree or equivalent experience

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Wealth Business Risk and Controls Lead – Branch & Service Organization, Data, Privacy, Sales Practices

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