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Members of the Chief Administration Office (CAO) are the first point of contact for Client Facing Teams. We work in partnership with leaders across various areas of the business such as compliance, risk, finance, tax, legal, and marketing to deliver pragmatic solutions and build strong relationships to ensure effective collaboration. The CAO team works across all business lines of RBC BD, supporting the front office through three principles; ‘Protect’, ‘Sustain’ and ‘Grow’.
Job Responsibility:
Coordinate various activities within business engagement, including regular engagement/stakeholder management across the programme teams, such as IT, Change, Business Management, Operations & CFT ensuring engagement with SME’s from across the business
Support with CAO designated actions from change, data and focus working groups
Produce supporting materials and CFT communications regarding process improvements, change initiatives / projects and data remediation
Develop effective processes with the WME core business to support improvements of client service
Work with the W&I Business Manager to ensure offices have the resources & support needed to embed changes (system, process, data etc) within the branch network
Facilitate the implementation / adoption of other centrally-driven projects and initiatives, including process and system adoption
Create transparency and visibility of CAO by tracking implementation of projects, processes, and other central initiatives
Act as a key point of contact to support query resolution, feeding back constructive challenges from client-facing teams where appropriate
Requirements:
Higher level qualification such as A Levels/Degree or equivalent proven professional experience within the field of business analytics
Demonstrable experience within the financial services sector, ideally within a wealth management environment
Understanding of end-to-end business processes and technological impact on relevant areas
Up to date knowledge of the regulatory environment and the challenges affecting Wealth Management
Proven track record of managing and coordinating change initiatives with multiple stakeholders involved
Presentation skills, with experience of presenting to Stakeholders
Nice to have:
Experience working in a business undergoing significant change is highly favourable
What we offer:
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team