Wealth Business Engagement Manager

The Chief Administration Office (CAO) supports the Wealth Management Europe (WME) business lines through three core principles. Protect implements and embeds effective first-line controls and processes within the Advice business to ensure good client outcomes from the outset. Sustain acts as the first point of contact between Front Office and Client Facing Teams, identifying and triaging issues that impact business productivity, efficiency, and performance against KPIs and KRIs. Grow identifies process-related opportunities to increase capacity for Client Facing Teams to pursue new business, including ensuring high-quality data availability, delivering front office change projects, and providing training. The Wealth Business Engagement Manager supports the Wealth Business Engagement Senior Manager and the Head of Business Engagement in achieving the strategic objectives set by the Wealth Management Europe (WME) leadership team, by maintaining focus on efficiencies and actively seeking tools to innovate and improve capabilities within the Client Facing Teams (CFT). We are looking for someone with good wealth management knowledge, who is diligent at identifying process or system gaps and finding innovative solutions. You will have strong stakeholder management experience, the ability to analyse data, have strong communication skills and the ability to influence others. This is a permanent, full-time role and requires 4 days in the office. Applicants can be based within a commutable distance to any of the RBC BD office network.