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Individuals in Fraud Risk establish and manage fraud risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls and fraud threats. This includes supervision over technology operational risk, cyber risk, and fraud risk relative to fraud threats. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential Fraud risks for Citi’s Wealth and Retail business, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
Job Responsibility
Oversee the application of fraud risk policies, tools, and governance processes, creating sustainable solutions for minimizing losses resulting from failed internal processes, inadequate controls, and emerging risks related to fraud
Design and oversee the implementation of robust control measures to mitigate identified fraud risks
Independently assess fraud risks within the business, ensuring that the level of exposure to potential fraud risk is within the organization's acceptable risk appetite
Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense
Build and maintain effective relationships with Business partners, establishing credibility by understanding the business, their needs, strategic priorities, and challenges
Provide strategic fraud risk advisory and support to the business and other stakeholders
Guide them in making informed decisions that consider the potential impacts and risks of fraud
Partner with key stakeholders to drive fraud risk management strategy in alignment with organizational objectives and risk appetite
Support independent oversight and assurance over the bank’s broader operational risk management frameworks, ensuring compliance with regulatory requirements and internal policies
Support internal and external audits and regulatory examinations, as applicable
Report and escalate significant risk issues and breaches to executive management
Partner with Sr. management on the reporting and presentation of fraud risk status, trends, and key developments to the board, regulators, and other key stakeholders, as applicable
Foster a culture of fraud risk management awareness and accountability in the organization, ensuring that employees understand their roles and responsibilities in preventing, detecting, and reporting fraudulent activities
Requirements
10+ years of experience
5-7+ years in or supporting Wealth or asset management businesses, product segments, or high net worth customer bases
Robust understanding of fraud risk, and broader operational risk management frameworks, industry standards, regulatory requirements, and risk mitigation practices
Demonstrated leadership in coordinating with business units and senior management to address fraud risk issues and implement solutions
Demonstrated track record of effectively assessing and managing competing priorities
Experience interacting with Regulators and Internal Audit
Previous experience working on complex firm-wide projects or processes
Effective leadership ability to credibly challenge and influence stakeholders
Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives
Ability to think strategically and align fraud risk management with organizational goals and regulatory obligations
Excellent communication skills, with the ability to interact effectively at all levels, develop strong partnerships across the organization, and present complex information clearly to senior management and stakeholders
Compelling leadership qualities with ability to credibly challenge the 1st line and influence stakeholders
Effective stakeholder management skills, with the ability to understand drivers and overcome barriers
Dynamic negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views
Robust analytical problem-solving abilities and a high level of integrity to deal with highly confidential data
Deep expertise across fraud typologies, for internal and external fraud types including scams, account takeover, deposit/check fraud, debit card fraud, and trading fraud
Strong knowledge of NACHA rules, UCC frameworks, and payment/lending related fraud risks
Proven experience designing and managing fraud detection rules, alerts, and control frameworks
Strong understanding of authentication mechanisms and fraud prevention technologies
Demonstrated ability to analyze complex datasets, derive insights, and translate findings into control enhancements
Experience balancing fraud risk mitigation with client experience and business objectives