WCR In-Business Quality Assurance – Population & Testing Strategy, Citi

Citi

Location:
India, Mumbai

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Wholesale Credit Risk (“WCR”) In-Business Quality Assurance (QA) is an integral part of the ICM organization. WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies. The WCR Head of In-Business QA reports results of QARs providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective WCR businesses and In-Business Credit Risk, Independent Risk, Banking & International Credit Review (“BICR”), Internal Audit and Regulators.

Job Responsibility:

Responsible for staying abreast of WCR policy, procedure and standards and the overall process execution platforms forming part of sampling for control testing
Responsible for leading population gathering and analysis along with ensuring testing strategy is in alignment with business needs and test requirements
Work with teams of professionals to enable effective execution of QARs by assisting early in capacity planning, testing strategy development, test script development and other activities for ongoing delivery of robust Quality Assurance results
Proactively manage relationship with multiple stakeholders, including QA heads. Utilize communication and leadership skills to influence a wide range of senior internal and external audiences, providing impactful, valuable, and ongoing input through active interactions with stakeholders and formal participation at key committees and management initiatives, where applicable
Represent IBQA in working groups for internal and regulatory remediations
Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Stay abreast of relevant changes to rules/regulations and industry news including regulatory findings
Support the Heads of WLCR/CCR/Data IBQA on internal projects and initiatives
Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
Travel (less than 10%)

Requirements:

Demonstratable project management or assurance related experience, including 12-14 years in wholesale banking, credit risk management, operations or internal audit at investment or large commercial bank
Advanced understanding of risk management and control frameworks related to wholesale lending management or equivalent risk discipline
Exceptional knowledge and experience on designing and implementing assurance frameworks, from execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement
Proficient understanding of policies and procedures with the ability to execute change seamlessly
Significant experience in preparing presentations for seniors
Outstanding awareness and adherence to the control environment including Quality Assurance
BA/BSc or higher degree in Business (MBA), or any other related subject

Nice to have:

Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
Demonstrated success as a manager including a track record of building high performing teams
Proven culture carrier
Impeccable interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
Solid organizational skills with ability to manage time and prioritize effectively with little to no supervision
Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
Seasoned Microsoft Office (Word, Excel, and PowerPoint) skills

Additional Information:

Job Posted:
May 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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WCR In-Business Quality Assurance – Population & Testing Strategy