This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This position manages the overall operations of the Transmission and Distribution (T&D) Department in the construction, maintenance, and repair of the water distribution system and company facilities with the end goal of providing excellent service and a superior customer experience. Maintain continual improvements in the operations, maintenance, and construction activities to ensure the following objectives are met: regulatory compliance, safety, departmental financials, and employee development.
Job Responsibility
Manages the overall operations of the Transmission and Distribution (T&D) Department in the construction, maintenance, and repair of the water distribution system and company facilities
Provides direction and management to ensure that the department operates in compliance with regulations, Company policies and procedures, and best practices
Participates in the preparation of accurate and realistic annual operating and capital plans, manages the execution of these plans, and compiles, monitors, interprets, and manages Key Performance Indicators
Responsible for establishing and maintaining appropriate inventory levels and reorder quantities
Reports information to measure and monitor non-revenue water statistics and works collaboratively to minimize NRW
Evaluates the efficiencies of construction and maintenance crews
Accountable for ensuring care and maintenance of all equipment including Department fleet vehicles
Maintains T&D shop areas, inventory yard, and facilities
Ensures the training and development of employees to equip them to perform their assigned duties efficiently, effectively, and safely
Drives departmental results and continuous improvement
Works closely with the other departments, mainly Field Service and Customer Service in a day-to-day capacity to respond and provide excellent customer service
Conduct special studies or analysis as requested by the Senior Operations Manager
Administers Company Union on-call program
available for 24-hour emergency call-out as part of a management rotation
Requirements
High School Diploma/GED is required
Associate degree or bachelor’s degree in engineering, business administration or related fields preferred
5-10 years of experience in the construction and/or maintenance of water utility distribution system with at least 5 years’ experience in a supervisory role
Knowledge and experience in various areas of utility operations including distribution system, construction, and engineering
Water Quality, utility accounting, and procedures are a plus
Experience in a unionized work environment is preferred
Excellent Leadership skills including effective decision making and planning
Relationship management skills which develop and maintain good working relationships both internally (management / bargaining group) and externally (local, county, state regulatory agencies, community organizations, vendors, contractors, etc.)
Excellent written and oral communications skills
Ability to be organized, multi-task and maintain strong time management
Capable of shifting priorities frequently and effectively under pressure
Business acumen and project management skills
Delaware or Pennsylvania water operator/distribution license or the ability to obtain within 2 years
Nice to have
Associate degree or bachelor’s degree in engineering, business administration or related fields
Water Quality, utility accounting, and procedures are a plus