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Water Superintendent Transmission & Distribution

United States, Wilmington Employment contract · Job Posted May 29, 2026
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Job Description

This position manages the overall operations of the Transmission and Distribution (T&D) Department in the construction, maintenance, and repair of the water distribution system and company facilities with the end goal of providing excellent service and a superior customer experience. Maintain continual improvements in the operations, maintenance, and construction activities to ensure the following objectives are met: regulatory compliance, safety, departmental financials, and employee development.

Job Responsibility

  • Manages the overall operations of the Transmission and Distribution (T&D) Department in the construction, maintenance, and repair of the water distribution system and company facilities
  • Provides direction and management to ensure that the department operates in compliance with regulations, Company policies and procedures, and best practices
  • Participates in the preparation of accurate and realistic annual operating and capital plans, manages the execution of these plans, and compiles, monitors, interprets, and manages Key Performance Indicators
  • Responsible for establishing and maintaining appropriate inventory levels and reorder quantities
  • Reports information to measure and monitor non-revenue water statistics and works collaboratively to minimize NRW
  • Evaluates the efficiencies of construction and maintenance crews
  • Accountable for ensuring care and maintenance of all equipment including Department fleet vehicles
  • Maintains T&D shop areas, inventory yard, and facilities
  • Ensures the training and development of employees to equip them to perform their assigned duties efficiently, effectively, and safely
  • Drives departmental results and continuous improvement
  • Works closely with the other departments, mainly Field Service and Customer Service in a day-to-day capacity to respond and provide excellent customer service
  • Conduct special studies or analysis as requested by the Senior Operations Manager
  • Administers Company Union on-call program
  • available for 24-hour emergency call-out as part of a management rotation

Requirements

  • High School Diploma/GED is required
  • Associate degree or bachelor’s degree in engineering, business administration or related fields preferred
  • 5-10 years of experience in the construction and/or maintenance of water utility distribution system with at least 5 years’ experience in a supervisory role
  • Knowledge and experience in various areas of utility operations including distribution system, construction, and engineering
  • Water Quality, utility accounting, and procedures are a plus
  • Experience in a unionized work environment is preferred
  • Excellent Leadership skills including effective decision making and planning
  • Relationship management skills which develop and maintain good working relationships both internally (management / bargaining group) and externally (local, county, state regulatory agencies, community organizations, vendors, contractors, etc.)
  • Excellent written and oral communications skills
  • Ability to be organized, multi-task and maintain strong time management
  • Capable of shifting priorities frequently and effectively under pressure
  • Business acumen and project management skills
  • Delaware or Pennsylvania water operator/distribution license or the ability to obtain within 2 years

Nice to have

  • Associate degree or bachelor’s degree in engineering, business administration or related fields
  • Water Quality, utility accounting, and procedures are a plus
  • Experience in a unionized work environment

What we offer

  • Paid time off policies
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Savings accounts
  • Tuition reimbursement
  • Paid volunteering
  • Employer sponsored 401(k) plan

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